Repair Technician

Techtronic Industries; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Milwaukee Tool is seeking highly motivated Repair Technicians at our Factory Service Centers to diagnose and repair Milwaukee Tool products, ensuring safety and reliability while delivering excellent customer support. Under the Factory Service Center Branch Manager, you will work hands-on with electrical and mechanical systems and maintain accurate service records.

The role requires high school diploma or GED, 1–2 years repair experience, ability to lift 50 lbs, and proficiency with hand/power

Qualifications

• High school diploma or GED required.
• 1–2 years of electrical and/or mechanical repair experience preferred.
• 1–3 years of customer service experience preferred.
• Ability to lift up to 50 lbs and maneuver heavy materials up to 300 lbs.
• Proficiency with hand and power tools and diagnostic equipment.
• Strong English communication; bilingual (English/Spanish) a plus.

Responsibilities

• Diagnose and repair Milwaukee Tool products to ensure safe operation.
• Disassemble units, locate issues, and replace worn parts per instructions.
• Maintain records for billing and warranty data.
• Respond to customer inquiries via phone, email, chat, or in person.
• Coordinate with service branches to support field sales and product development.
• Follow 6S and safety guidelines; ensure inventory is accurate.

Skills

Analytical skills

Problem-solving abilities

Interpersonal communication

Customer service skills

Business communication

Education

High school diploma or GED

Tools

Hand and power tools

Diagnostic equipment

Microsoft Office

Job description

We are seeking highly motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic team! Under the direction of the Factory Service Center Branch Manager, the Repair Technicians will be responsible for diagnosing and performing quality repair and servicing the Milwaukee Tool product line in accordance with prescribed procedures to ensure proper functioning, safety and reliability, deliver a high level of customer support and satisfaction, and drive operational efficiency in the Factory Service Center. The ideal candidate will possess technical expertise and a customer-centric approach.

Duties and Responsibilities

Culture Alignment

Demonstrate Milwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team.

Align with the Factory Service Center Branch Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance.

Drive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics.

Operational Excellence

Perform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot by work instructions.

Assist in answering alarm calls and take necessary action to secure company property and goods.

Execute prescribed maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings made.

Apply problem-solving skills to address issues and provide timely solutions.

Set up and perform electrical and mechanical tests to ensure that the product's repair and/or work performed conforms to prescribed quality standards and is safe for customers.

Keep records of parts used and provide data for billing and/or warranty information.

Track spare parts inventory and order replacements as needed to ensure they are readily available for repairs.

Assist in creating ideas to improve end user experience and loyalty.

Position self as an knowledgeable and resource for the Field Sales, Marketing, and Service organizations in supporting and implementing new product development processes, programs, and operations.

Drive resolution for customer and Milwaukee Field Sales escalations for repairs, warranty guidelines, and program support.

Act as a liaison between Service branches and our end users.

Respond to customer inquiries and requests and assist in performing counter procedures in a timely and professional manner via phone, email, chat, or in-person interactions.

Engage with end users to understand product service needs, provide updates on repair progress, answer questions, and address concerns.

Offer instruction and support to end users on proper equipment usage and basic troubleshooting procedures.

Maintain proficiency on the current line of products through training to drive productivity and high-level quality of repair while engaging in training on new products to expand capabilities and enhance technical skills.

Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures.

Ensure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information, including notes for future reference and analysis.

Quality, Safety & Continuous Improvement

Report operational irregularities and defective materials for quality control.

Recommend areas for improvement and assist in process enhancements.

Support initiatives to improve operational efficiency and effectiveness.

Help implementation and practice and execute 6S

Maintain and update required resources, fixtures, and equipment within the branch to ensure locations follow Milwaukee Service quality and standards.

Education and Experience Requirements

Requires an education equivalent to a high school diploma or GED.

1-2 years of previous experience in electrical and/or mechanical repair is preferred.

1-3 years of experience in a customer service position is preferred.

Proficiency in using various hand and power tools, diagnostic equipment, and software.

Ability to lift up to 50 lbs.

Ability to maneuver heavy material weighing up to 300 lbs.

Must possess practical business communication skills and the ability to understand the local branch market.

Strong analytical and problem-solving abilities are crucial for diagnosing and repairing equipment issues.

Excellent interpersonal, communication, and customer service skills for dealing with end users and customers.

Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.

Acquire and maintain industry or product-specific certifications or licenses that may be required.

Proficiency in English, written and verbal.

Bilingual (English/Spanish) a plus.

Must be proficient in computer skills and Microsoft Office applications.

Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus, Train, & etc.)

Milwaukee Tool is an equal opportunity employer.