Repair Technician

Milwaukee Tool; Arkansas; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement options

Job summary

Milwaukee Tool is seeking Repair Technicians at our Factory Service Centers to diagnose and repair the Milwaukee Tool product line, following prescribed procedures to ensure proper functioning, safety and reliability, and to deliver strong customer support.

The role emphasizes hands-on electrical and mechanical repair, parts replacement, documentation, and collaboration with Service, Sales, and Marketing teams to uphold quality standards and drive operational efficiency.

Qualifications

• Requires an education equivalent to a high school diploma or GED.
• 1-2 years of previous experience in electrical and/or mechanical repair is preferred.
• 1-3 years of experience in a customer service position is preferred.
• Proficiency in using various hand and power tools, diagnostic equipment, and software.
• Ability to lift up to 50 lbs.
• Ability to maneuver heavy material weighing up to 300 lbs.
• Must possess practical business communication skills and the ability to understand the local branch market.
• Strong analytical and problem-solving abilities are crucial for diagnosing and repairing equipment issues.
• Excellent interpersonal, communication, and customer service skills for dealing with end users and customers.
• Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.
• Acquire and maintain industry or product-specific certifications or licenses that may be required.
• Proficiency in English, written and verbal.
• Bilingual (English/Spanish) a plus.
• Must be proficient in computer skills and Microsoft Office applications.
• Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus,Train, etc.)

Responsibilities

• Diagnose and repair Milwaukee Tool products in accordance with prescribed procedures to ensure proper functioning, safety and reliability.
• Disassemble units, diagnose operating difficulty, locate and replace worn parts and troubleshoot per work instructions.
• Assist in answering alarm calls and take necessary action to secure company property and goods.
• Perform maintenance, calibration, certification, and inspections using parts sheets, specifications, and drawings.
• Set up electrical and mechanical tests to ensure repairs meet quality standards and safety.
• Keep records of parts used and support billing/warranty information.
• Track spare parts inventory and order replacements as needed.
• Assist in creating ideas to improve end user experience and loyalty.
• Support Field Sales, Marketing, and Service with product development processes and programs.
• Drive resolution for customer and Milwaukee Field Sales escalations for repairs and warranty guidelines.
• Act as a liaison between Service branches and end users.
• Respond to inquiries via phone, email, chat, or in-person interactions.
• Engage with end users to understand service needs, provide updates, answer questions, and address concerns.
• Provide instruction and support to end users on equipment usage and basic troubleshooting.
• Maintain proficiency on current product line through training and expand capabilities on new products.
• Fill and pack orders for shipment and prepare shipping documents.
• Ensure accurate and timely order fulfillment and maintain end user records and databases with up-to-date information.

Skills

Electrical repair

Mechanical repair

Customer service

English proficiency

Bilingual

Education

High school diploma or GED

Tools

Diagnostic equipment

Microsoft Office

Hand & power tools

Job description

Job Description

We areseekinghighly motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic team! Under the direction of the Factory Service Center Branch Manager, the Repair Technicians will be responsible for diagnosing and performing quality repair and servicing the Milwaukee Tool product line in accordance with prescribed procedures to ensure proper functioning, safety and reliability, deliver a high level of customer support and satisfaction, and drive operational efficiency in the Factory Service Center. The ideal candidate willpossesstechnicalexpertiseand a customer-centric approach.

Duties and Responsibilities

Culture Alignment

• DemonstrateMilwaukee Culture expectations to maximize organizational capacity and contribute to a collaborative, high-performing team.

• Align with the Factory Service Center Branch Manager’s efforts to train, coach & mentor for continuous improvement in his/her performance.

• Drive cross-functional engagement with key business partners to achieve strategic objectives and exceed metrics.

Operational Excellence

• Perform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot by work instructions.

• Assistin answering alarm calls and take necessary action to secure company property and goods.

• Execute prescribed maintenance, calibration, certification, and inspections usingpartssheets, specifications, and drawings made.

• Apply problem-solving skills to address issues and providetimelysolutions.

• Set up and perform electrical and mechanical tests to ensure that the product’s repair and/or work performed conforms to prescribed quality standards and is safe for customers.

• Keep records of parts used and provide data for billing and/or warranty information.

• Trackspare parts inventory and order replacements as needed to ensure they are readily available for repairs.

Customer Service Excellence

• Assistin creating ideas to improve end user experience and loyalty.

• Position self asanknowledgeableand resource for the Field Sales, Marketing, and Service organizations in supporting and implementing new product development processes, programs, and operations.

• Drive resolution for customer and Milwaukee Field Sales escalations for repairs, warranty guidelines, and program support.

• Act as a liaison between Service branches and our end users.

• Respond to customer inquiries and requests andassistin performing counter procedures ina timelyand professional manner via phone, email, chat, or in-person interactions.

• Engage with end users to understand product service needs, provide updates on repair progress, answer questions, and address concerns.

• Offer instruction and supportto end users on proper equipment usage and basic troubleshooting procedures.

• Maintainproficiencyonthe current line of products through training to drive productivity and high-levelquality ofrepair while engaging in training on new products to expand capabilities and enhance technical skills.

• Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges by prescribed procedures.

• Ensureaccurateandtimelyorder fulfillment andmaintainend user records and databases with up-to-date information, including notes for future reference and analysis.

Quality, Safety & Continuous Improvement

• Report operational irregularities and defective materials for quality control.

• Recommendareas for improvement andassistinprocess enhancements.

• Support initiatives to improve operational efficiency and effectiveness.

• Helpimplementation and practice and execute 6S

• Maintain and update required resources, fixtures, and equipment within the branch to ensure locations follow Milwaukee Service quality and standards.

Education and Experience Requirements

• Requires an education equivalent to a high school diploma orGED.

• 1-2 years ofpreviousexperience in electrical and/or mechanical repair is preferred.

• 1-3 years of experience in a customer service position is preferred.

• Proficiencyin using various hand and power tools, diagnostic equipment, and software.

• Ability toliftupto 50 lbs.

• Ability to maneuver heavy material weighing up to 300 lbs.

• Mustpossesspractical business communication skills and the ability to understand the local branch market.

• Strong analytical andproblem-solvingabilities are crucial for diagnosing and repairing equipment issues.

• Excellent interpersonal, communication, and customer service skills for dealing with end users and customers.

• Adherence to safety protocols and guidelines is paramount to ensure personal safety and the safety of others.

• Acquireandmaintainindustry or product-specific certifications or licenses that may berequired.

• Proficiencyin English, written and verbal.

• Bilingual (English/Spanish) a plus.

• Must be proficient in computer skills and Microsoft Office applications.

• Ability to travel up to 10% using the quickest and most cost-effective mode of transportation (Flight, Bus,Train, &etc.)

This position offers an hourly pay range of$23 - $27.50in addition to comprehensive benefits including health insurance, paid time off, and retirement options.

Milwaukee Tool is an equal opportunity employer.