Repair Tech II: Troubleshooting & Mentorship (Hybrid)

Zebra Technologies; Buffalo Grove (IL); On-site; USD 39,000 - 41,000; Full time

Job summary

Zebra Technologies is seeking a skilled repair technician to diagnose, repair, and maintain customer products while ensuring high-quality service in a 5-day in-office setting in Buffalo Grove, IL. The role emphasizes accuracy, documentation, and customer satisfaction.

You will perform troubleshooting, diagnose defects, document repairs, mentor teammates, and contribute to process improvements. A minimum of 1+ year experience and no diploma required are expected.

Qualifications

• No diploma required; Basic math and reading/writing skills are needed.
• 1+ years of relevant work experience.
• 5 days in office.

Responsibilities

• Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met.
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions.
• Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs.
• Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date.
• Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction.
• Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards.
• Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment.
• Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures.

Skills

Attention to Detail

Technical Proficiency

Problem-Solving

Process Improvement

Time Management

Teamwork and Collaboration

Education

No diploma required

Job description

Zebra Technologies is seeking a skilled repair technician to diagnose, repair, and maintain customer products while ensuring high-quality service in a 5-day in-office setting in Buffalo Grove, IL. The role emphasizes accuracy, documentation, and customer satisfaction.

You will perform troubleshooting, diagnose defects, document repairs, mentor teammates, and contribute to process improvements. A minimum of 1+ year experience and no diploma required are expected.