Repair Services Associate, Support II

Zebra Technologies; Buffalo Grove (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Incentive compensation

Benefits

Job summary

Zebra Technologies in Buffalo Grove, IL is seeking an experienced technician to diagnose, repair, and test customer products while maintaining high-quality service and documentation. You will troubleshoot issues, replace parts, and verify functionality to restore products to spec.

This role emphasizes attention to detail, safe work practices, and teamwork in a 5-day in-office environment. You’ll mentor junior colleagues, contribute to process improvements, and ensure timely repairs in a

Qualifications

• No diploma required; Basic math and reading/writing skills are needed.
• 1+ years of relevant work experience.
• 5 days in office (in Buffalo Grove, IL).

Responsibilities

• Troubleshoot and diagnose products to restore functionality.
• Repair, replace parts, and test to ensure quality standards.
• Document repair processes, findings, and parts used clearly and timely.
• Mentor less experienced teammates in repair techniques and standards.
• Collaborate with the team to meet repair goals and improve workflows.

Skills

Attention to Detail

Technical Proficiency

Problem-Solving

Process Improvement

Time Management

Teamwork

Education

No diploma required

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

Essential Duties And Responsibilities

• Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions
• Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs
• Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date
• Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction
• Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards
• Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment
• Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures
• Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations

Key Skills And Competencies

• Attention to Detail: Ensure repairs are accurate and meet high-quality standards
• Technical Proficiency: Skilled in using tools, equipment, and software to perform repairs and maintain records effectively
• Problem-Solving: Analyze and resolve issues systematically and efficiently
• Process Improvement: Identify opportunities to improve workflows and contribute to quality and productivity enhancements
• Time Management: Ability to prioritize tasks and meet deadlines efficiently
• Teamwork and Collaboration: Work respectfully and effectively with team members to achieve shared objectives

Minimum Education or Equivalent:

No diploma required; Basic math and reading/writing skills are needed

Minimum Work Experience:

1+ years of relevant work experience

Work Environment:

5 days in office

Safety Sensitive Role:

Yes

Travel:

No travel required

Personal Protective Equipment (PPE):

Yes

Must be able to see color:

No

Physical Activity

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never
• Working from heights such as roofs, ladders, or powered lifts: Never
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never
• Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Occasionally
• Moving about to accomplish tasks or moving from one worksite to another: Occasionally
• Adjusting or moving objects up to 40 pounds in all directions: Occasionally
• Communicating with others to exchange information: Frequently
• Repeating motions that may include the wrists, hands, or fingers: Constantly
• Operating machinery or power tools: Occasionally
• Operating motor vehicles, industrial vehicles, or heavy equipment: Never
• Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly

Environmental Conditions

• Exposure to extreme temperatures (high or low): Never
• Outdoor elements such as precipitation and wind: Never
• Noisy environments: Occasionally
• Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
• Small or enclosed spaces: Never
• Adverse environmental conditions expected: Never

Physical Demands

• Medium work that includes moving objects up to 50 pounds

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Know Your Rights

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca Sus Derechos

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail] .

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.