Reconstruction Administrative Assistant

HighGround; Westerville (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K with company matching

Paid Time Off and Holidays

Bi-Weekly compensation

All tools and supplies provided

Flexible work hours M-F

Work From Home available after 90 days trial

Job summary

HighGround is looking for a motivated Reconstruction Administrative Assistant to support restoration projects in Columbus, OH. The role involves tasks like managing insurance communications, organizing records, and ensuring customer satisfaction.

The successful candidate will have strong organizational skills, attention to detail, and experience in an office setting, ideally in construction or restoration. Xactimate Level 1 certification is required within the first 90 days. Benefits include 401K matching and flexible work hours.

Qualifications

• Experience with residential building construction.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to adapt to a fast‑paced work environment.

Responsibilities

• Work with insurance companies to get repairs approved.
• Monitor and track supplement approvals.
• Regularly review and clear construction-related emails.
• Assist in answering phones and providing support.
• Maintain a comprehensive record of referrals to 3rd parties.
• Organize and archive Matterport scans for future reference.
• Obtain Xactimate Level 1 certification within 90 days.
• Conduct assessment site visits to understand field operations.
• Audit compliance tasks related to Dash.
• Pre-screen scheduled consultations.
• Collaborate to schedule consultations or initial walk-throughs.
• Assist with deposit and final payments.

Skills

Xactimate Level 1 certification

Organizational skills

Customer service skills

Communication skills

Education

Experience with residential building construction

Tools

Standard office software

Job description

Power Dry is seeking a motivated and organized Reconstruction Administrative Assistant to join our team in Columbus, OH! The ideal candidate will play a crucial role in supporting our reconstruction and restoration projects.

The Reconstruction Administrative Assistant will be responsible for a range of tasks including following up on estimate and supplement approvals, managing contact with insurance companies, following up with customers and insurance claims for payment, handling construction-related calls and emails, tracking referrals to 3rd parties and ensuring efficient record‑keeping and collections activities. This role requires a candidate who can adapt to a dynamic work environment and has experience in an office setting—Xactimate experience as well as experience with homeowners insurance claims preferred.

Key Responsibilities

• Estimate Approvals – Work with the insurance companies to get repairs approved.
• Follow up on Supplement Approvals – Monitor and track supplement approvals to ensure timely processing.
• Review and Clear Construction Messages/Emails – Regularly review and clear construction‑related emails, messages from vendors and customers, ensuring all relevant information is appropriately recorded.
• Answer Phones When Needed – Assist in answering phones and providing support as required, ensuring a high level of customer service.
• Track Referrals to 3rd Parties – Maintain a comprehensive record of referrals to 3rd parties for reconstruction services, ensuring smooth coordination.
• Archive Matterport Scans – Organize and archive Matterport scans when a job is closed to facilitate easy access for future reference.
• Xactimate Level 1 Certification – Obtain Xactimate Level 1 certification within 90 days of employment to effectively work with Xactimate software.
• Assessment Site Visit – Conduct assessment site visits before 60 days of employment to gain a better understanding of the field operations.
• Audit Dash Compliance Tasks – Regularly audit compliance tasks related to Dash to ensure that processes are followed correctly.
• Prescreen Scheduled Consultations – Pre‑screen scheduled consultations to ensure that they meet the necessary requirements, preventing unnecessary expenditure of resources on small projects.
• Assist with Scheduling Consultations and First Walks – Collaborate with the team to schedule consultations or initial walk‑throughs, ensuring proper coordination and allocation of resources.
• Assist in taking deposit payments and final payments when necessary.
• Supplement Status Report – Maintain and update the Supplement Status report to keep all stakeholders informed of the progress of supplement requests.

Qualifications

• Xactimate Level 1 certification or the ability to obtain it within 90 days of employment.
• Experience with residential building construction.
• Strong organizational skills and attention to detail.
• Demonstrated ability to consistently follow through on tasks and projects, exhibiting a high level of persistence and commitment to achieving goals.
• Excellent communication and customer service skills.
• Ability to adapt to a fast‑paced work environment.
• Proficiency in using standard office software and tools.
• Prior experience in a similar role within the restoration or construction industry (preferred).

Benefits

• 401K with company matching
• Paid Time Off and Holidays
• Bi‑Weekly compensation
• All tools and supplies are provided
• Flexible work hours M‑F
• Work From Home available after 90 days trial period

Background check is required.

Lenexa based and operated.

Power Dry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.