File Processing Admin

HighGround; Lewis Center (OH); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer matching

10 PTO days plus 1 floating holiday

Performance-based bonus potential

Professional growth opportunities

Job summary

HighGround in Lewis Center, Ohio is seeking a dedicated File Processing Admin. This critical full-time role involves managing insurance estimates, document processing, and providing administrative support.

You will collaborate with project managers and external stakeholders to ensure billing aligns with insurance guidelines. Ideal candidates have strong organizational skills and a background in administrative roles, with a focus on accuracy and professionalism.

The position offers flexible hours and a potential hybrid work model post-training.

Qualifications

• High attention to detail with strong organizational and analytical skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-starter with the ability to work independently and meet deadlines.

Responsibilities

• Manage insurance estimate creation and document control.
• Prepare job estimates using Xactimate software.
• Create and maintain digital job files.
• Respond to customer inquiries and ensure a positive service experience.

Skills

Attention to detail

Organizational skills

Analytical skills

Written communication

Verbal communication

Proficiency in Microsoft Excel

Tools

Xactimate

CRM systems

Job description

File Processing Admin (Full-Time) – Power Dry | Columbus, OH

For over 37 years, Power Dry has been the trusted leader in water damage restoration throughout the Kansas City metro area. Our team is committed to delivering fast, reliable, and high-quality service to residential and commercial customers experiencing water emergencies. We transform disruption into peace of mind—and we do it with integrity, speed, and precision.

We are seeking a File Processing Admin to join our administrative operations in Columbus, Ohio. This is a critical position that ensures the accuracy and professionalism of our billing processes, supports internal teams, and facilitates timely claim resolution with insurance partners.

Position Overview

As a File Processing Admin, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.

This position is a full-time entry level position with flexible hours Monday through Friday and the potential for hybrid remote work after successful completion of training.

Key Responsibilities

• Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
• Collaborate with project managers and field technicians to gather scope-specific details
• Ensure estimates are submitted timely and follow up on pending approvals or revisions
• Support claim negotiations with insurance adjusters as needed

Administrative File Management

• Create, organize, and maintain digital job files from intake to closeout
• Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
• Track job progress and follow up on outstanding paperwork or data
• Maintain internal databases and logs with up-to-date status and billing notes
• Respond professionally to incoming calls and emails, collecting detailed customer information
• Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
• Assist customers with billing-related questions and ensure a positive service experience

General Office Support

• Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
• Assist in refining internal billing workflows and administrative systems to improve efficiency
• Provide backup support to other office roles as needed during peak demand

Qualifications

Required

• Xactimate experience is preferred but not required (willing to train)
• High attention to detail with strong organizational and analytical skills
• Proficient with Microsoft Excel, document management, and basic office software
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-starter with the ability to work independently and meet deadlines

Preferred

• Previous administrative experience in the insurance or emergency restoration industry
• Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox, etc.)
• Working knowledge of insurance claim processes and documentation standards
• Starting Pay: $18.00/hour + performance-based bonus potential
• Health Insurance: Company-paid (Employee) insurance with buy up options available.
• Life Insurance: 100% company-paid coverage
• 401(k): Employer matching available
• Paid Time Off: 10 PTO days + 1 floating holiday annually
• Professional Growth: Advancement opportunities in a fast-growing company
• Work Environment: Beautiful, modern office with positive and supportive culture
• Remote Flexibility: Hybrid work option available after training and trial period

Additional Requirements

• Successful completion of background check and drug screening
• Full-time availability: Monday–Friday, 40 hours/week
• Must be authorized to work in the United States

About Power Dry

Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City and Ohio region for water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence. If you’re looking for a company where your skills are valued, your growth is supported, and your work truly matters—join us.

Learn more: www.powerdrykc.com