Reconstruction Administrative Assistant

HighGround; Lewis Center (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k with company matching

Paid Time Off and Holidays

Bi-Weekly compensation

All tools and supplies provided

Flexible work hours M-F

Work From Home available after 90 days

Job summary

HighGround is seeking a motivated Reconstruction Administrator for their Columbus, OH team. The ideal candidate will oversee reconstruction projects, manage insurance communications, and ensure efficient record-keeping.

Key responsibilities include following up on repairs with insurance, maintaining detailed records, and providing excellent customer service. Applicants should have experience in residential building construction and skills in project management tools like Xactimate.

Benefits include a 401k with matching, paid time off, and flexible hours after a 90-day trial.

Qualifications

• Xactimate Level 1 certification or ability to obtain it within 90 days.
• Experience with residential building construction is required.
• Strong organizational skills and attention to detail.
• Ability to consistently follow through on tasks.
• Excellent communication and customer service skills.

Responsibilities

• Work with insurance companies to get repairs approved.
• Track supplement approvals to ensure timely processing.
• Review and clear construction-related emails and messages.
• Assist in answering phones and providing support.
• Maintain records of referrals to 3rd parties.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service skills

Adaptability

Tools

Xactimate

Standard office software

Job description

Power Dry is seeking a motivated and organized Reconstruction Administrator to join our team in Columbus, OH! The ideal candidate will play a crucial role in supporting our reconstruction and restoration projects. The Reconstruction Administrative Assistant will be responsible for a range of tasks including, following up on estimate and supplement approvals, managing contact with insurance companies, following up with customers and insurance claims for payment, handling construction-related calls and emails, tracking referrals to 3rd parties and ensuring efficient record‑keeping and collections activities. This role requires a candidate who can adapt to a dynamic work environment and has experience in an office setting- Xactimate experience as well as experience with homeowners insurance claims preferred.

Key Responsibilities:

• 1. Estimate Approvals- Work with the insurance companies to get repairs approved.
• 2. Follow up on Supplement Approvals: Monitor and track supplement approvals to ensure timely processing.
• 3. Review and Clear Construction Messages/Emails: Regularly review and clear construction-related emails, messages from vendors and customers, ensuring all relevant information is appropriately recorded.
• 4. Answer Phones When Needed: Assist in answering phones and providing support as required, ensuring a high level of customer service.
• 5. Track Referrals to 3rd Parties: Maintain a comprehensive record of referrals to 3rd parties for reconstruction services, ensuring smooth coordination.
• 6. Archive Matterport Scans: Organize and archive Matterport scans when a job is closed to facilitate easy access for future reference.
• 7. Xactimate Level 1 Certification: Obtain Xactimate Level 1 certification within 90 days of employment to effectively work with Xactimate software.
• 8. Assessment Site Visit: Conduct assessment site visits before 60 days of employment to gain a better understanding of the field operations.
• 9. Audit Dash Compliance Tasks: Regularly audit compliance tasks related to Dash to ensure that processes are followed correctly.
• 11. Prescreen Scheduled Consultations: Pre‑screen scheduled consultations to ensure that they meet the necessary requirements, preventing unnecessary expenditure of resources on small projects.
• 12. Assist with Scheduling Consultations and First Walks: Collaborate with the team to schedule consultations or initial walk‑throughs, ensuring proper coordination and allocation of resources.
• 13. Assist in taking deposit payments and final payments when necessary.
• 14. Supplement Status Report: Maintain and update the Supplement Status report to keep all stakeholders informed of the progress of supplement requests.

Qualifications:

• Xactimate Level 1 certification or the ability to obtain it within 90 days of employment.
• Requirement of experience with residential building construction.
• Strong organizational skills and attention to detail.
• Demonstrated ability to consistently follow through on tasks and projects, exhibiting a high level of persistence and commitment to achieving goals.
• Excellent communication and customer service skills.
• Ability to adapt to a fast‑paced work environment.
• Proficiency in using standard office software and tools.
• Prior experience in a similar role within the restoration or construction industry is preferred.

Benefits:

• 401k with company matching
• Paid Time Off and Holidays
• Bi‑Weekly compensation
• All tools and supplies are provided
• Flexible work hours M-F
• Work From Home available after 90 days trial period

Background check is required.

Power Dry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.