Repair Program Coordinator

Lafayette Habitat for Humanity

Lafayette (LA)

On-site

USD 38,000 - 52,000

Full time

20 hours ago

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Benefits offered by this job

Health insurance

13 paid holidays plus PTO

403(b) retirement plan

Worker’s comp

Job summary

Lafayette Habitat for Humanity in Lafayette, LA seeks a Repair Program Coordinator to coordinate owner-occupied home repair projects under the Critical Home Repair and Healthy Homes programs, focusing in Lafayette’s urban core. You will guide applicants from intake to completion, ensuring understanding, timely communication, and respectful service.

The role requires organizing files, coordinating with program managers, scheduling assessments and inspections, and connecting families with

Qualifications

High School or GED diploma; post-secondary education in construction management, housing, or related field preferred.
Five+ years of related work experience in housing, grant program administration, or project management.
Experience with document compliance and audit-ready files meeting funder requirements.
Strong file organization skills; Microsoft Teams/SharePoint experience strongly preferred.
Excellent interpersonal, verbal, and written communication with diverse stakeholders.
Able to work weekends and evenings on occasion.
Proficiency with Microsoft Excel.

Responsibilities

Serve as the primary LHFH contact for all home repair clients from intake to completion.
Communicate information about repair programs to partners and organize community meetings.
Regularly update applicants on the status of their application.
Coordinate with the Repair Program Manager for environmental reviews, assessments, inspections, and final scope agreements.
Troubleshoot issues during the repair process with the team.
Collect photos and homeowner stories for client files.
Conduct final walk-throughs and connect homeowners with additional resources.

Skills

Communication

Organization

Customer service

Time management

Microsoft Excel

Microsoft Teams

SharePoint

Education

HS diploma or GED

Post-secondary education in construction management, housing, or related field (preferred)

Tools

Microsoft Excel

Microsoft Teams

SharePoint

Job description

Benefits:

Health insurance (employer pays 90% of employee health care premium, any spouse/dependents premium is paid by employee); 13 paid holiday plus PTO; 403(b) retirement plan; worker’s comp insurance

Work week:

Monday - Friday; occasional evening and weekend work will be required

Position Summary:

The Repair Program Coordinator (RPC) is responsible for coordinating and documenting owner-occupied home repair projects under Lafayette Habitat for Humanity’s Critical Home Repair Program and Lafayette Healthy Homes Program, and for outreach and engagement with eligible families. Work under these programs will be focused primarily in Lafayette’s urban core neighborhoods and will provide home repair services to income-constrained homeowners whose homes may require substantial building envelope and systems repairs in order to create a safe and healthy living environment for the occupants and preserve the home as an asset for the family and the community. The RPC will help applicants gain an understanding of the program, identify problems within the homes that can be addressed through the program, assist them with the application process, and coordinate with families while work is being carried out at their homes. The RPC will then continue to work with families to ensure they gain access to necessary resources to maintain a healthy home going forward.

Essential Functions:

Serve as the primary LHFH point of contact for all home repair clients from intake through the home repair process to completion of work, ensuring they understand the process, receive answers to questions, and are treated with dignity and respect by all involved.
Communicate information about LHFH repair programs to community partners and neighborhood organizations and organize meetings and events to engage with eligible homeowners in target neighborhoods to provide information about LHFH Home Repair Programs.
Communicate regularly with repair program applicants about the status of their application.
After clients are accepted into the program, coordinate with the Repair Program Manager and clients to initiate the environmental review process with Lafayette Consolidated Government Dept. of Community Development, set up and attend initial home assessment visits, schedule third-party inspection, arrange meetings for review and signing of final scope of work agreements and retention documents, and coordinate subsequent repair work at clients’ homes.
Work with the Repair Program Manager to troubleshoot any issues that may arise during the repair process.
Collect photos and homeowner stories throughout the process and enter into clients’ files.
Coordinate with the Repair Program Manager to conduct the final walk-through with homeowners at project completion, determine any additional needs or issues that were not addressed as part of the LHFH intervention, and where possible connect the homeowner with other community resources that may be able to assist them.
Other related duties as assigned.

Required Qualifications

Minimum educational requirements are a High School or General Educational Development (GED) diploma; post-secondary education in construction management, housing, human services, or a related field preferred.
Five or more years of related work experience such as housing or grant program administration, contract or document compliance, residential construction or rehabilitation project management, home inspection, or customer service.
Demonstrated experience with document compliance, including maintaining complete, accurate, and audit-ready program and client files that meet funder, contractual, and regulatory requirements.
Excellent file organization skills, including setting up and maintaining clear, consistent electronic folder structures and file-naming conventions in a shared environment (Microsoft Teams/SharePoint experience strongly preferred).
Strong interpersonal, verbal, and written communication skills and the ability to communicate and interact effectively with a diverse audience of community leaders and residents, contractors, businesses, governmental agencies, nonprofit organizations, and faith-based organizations.
Strong time management and organizational skills, and ability to work with minimal supervision and/or independently
Able to work weekends and evenings on occasion.
Knowledge/proficiency with Microsoft Excel and Teams preferred.

Desired Qualifications:

Experience working with and communicating with contractors, and working knowledge of residential construction, repairs, and/or rehabilitation, particularly as applied to home repair or hazard remediation.
Ability to read and review estimates, scopes of work, and contractor bids for completeness and cost reasonableness; experience with estimating software (e.g., Xactimate).
Home inspection experience or certification.
Experience with federally funded housing and community development programs such as HUD grants, Community Development Block Grant (CDBG), or HOME Investment Partnerships funding.
Ability to comprehend complicated regulatory language and clearly explain and interpret this information to individuals, groups, clients and staff.

Supplemental Information

Physical Demands:

Must be able to perform the functions of the job which require operating both indoors and out, frequent walking, driving and getting in and out of a car frequently, visiting multiple locations in all types of weather and conditions, ability to sit and stand for sustained periods of time.

Working Conditions:

Work will be performed in climate-controlled office, at LHFH Repair Program project sites, and at community outreach and training events/meetings. Position requires substantial field work and possible exposure to home health hazards in residential housing. Position requires interaction with grant partners, contractors, homeowners, and other residents in subject housing units.

Preference will be given to candidates for this position who currently live and work in the target area and who have established relationships of trust within the neighborhoods where we will be working

About Lafayette Habitat for Humanity:

LHFH is a community based, ecumenical Christian housing ministry. We believe in a world where everyone — no matter who we are or where we come from — deserves a decent place to live. And we recognize that, to create this world, our work must challenge the status quo with the power of diversity, inclusion, and collaboration. As we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people for the benefit of our community. For more information about our work, visit www.habitatlafayette.org.