Repair Order Administrator

Barfield Inc; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Barfield Inc. in Miami, FL is seeking a dedicated Repair Order Administrator to support AFI Billing and aviation repair workflows. You will manage repair orders, coordinate shipments, and ensure compliance with contract terms.

The role demands strong communication, attention to detail, and the ability to work independently in a fast-paced environment. Prior aviation logistics experience is preferred and proficiency with MS Office is essential.

Qualifications

• Excellent communication skills, detail oriented, and able to work under pressure.
• Able to work swiftly with minimal errors and attention to accuracy.
• Able to work independently.
• Fluent English in writing and speaking.
• High School Diploma required.
• Some aviation experience preferred.
• Knowledge of Microsoft Office Suite (Excel and Outlook).
• Experience in logistics and knowledge of regulations: Dangerous Goods, Customs.

Responsibilities

• Process repair orders and support AFI Billing and availability coordination.
• Coordinate shipments to vendors and AFI shops, monitor repair progress, and ensure timely delivery.
• Ensure all documentation complies with applicable regulations and contract terms.
• Maintain regular contact with customers and account managers to assist needs and manage expectations.
• Update IT systems with order status and quotes; manage warranty considerations.

Skills

Excellent communication

Detail oriented

Work under pressure

Independent worker

Fluent English

Education

High School Diploma

Tools

Excel

Outlook

Job description

Join Barfield and Become a Part of the Adventure!

If you are a talented Repair Order Administrator professional interested in working in the exciting field of aviation, Barfield wants you!

Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering

We are looking to hire a dedicated Repair Order Administrator to join our team. The Repair Order Administrator will support our AFI Billing department

Duties and responsibilities:

The Repair and Availability Coordinator actively contributes to the service level of repair and delivery processes within the scope and requirements of the contracts signed by AFI with their Customers.

Employee performs all steps of the process: receipt of material, issuance of repair orders, shipment to vendors or AFI shops, monitoring and expediting of repair process, storage, dispatch of parts to customers.

The Repair and Availability Coordinator is actively involved in monitoring and ensuring the economy of the contracts, the service to the customer and the quality of the processes.

• Makes sure that the materials received from the customers are part of the contractual list
• Performs incoming goods Inspection verify data plate of equipment & check for CID or FOD
• Determines whether component will be repaired in-house or subcontracted
• Checks if the repair must be done under warranty or not
• Issues the Repair Orders and updates the IT System accordingly
• Ships the units to its’ assigned repair shop/OEM via FEDEX
• Process Fedex shipping labels for outgoing repairs.
• Prioritize tasks based on urgence to ensure overall service level and responsiveness to the customer
• Receive Serviceable units from Air France facilities for the replenishment of the local pool allocation
• Daily contact with vendors to expedite and pressure to deliver within our customers’ TAT
• Negotiates the repair under warranty
• Negotiates the free of charge standard exchange in case of TAT is overdue
• Makes sure that the quotes received from the vendor are in accordance with the requested task
• Makes the quality control when the unit is received after repair and makes sure that the repair has been done in accordance with the requested task.
• Makes sure that all the documentation received with the unit is in accordance with the regulations
• Ships the unit back to the customer and updates the IT System

Costs Monitoring

• Makes sure that the quotes received from the vendor are in accordance with the requested task
• Analyses and disputes discrepancies
• Checks for exclusions to be charged to the customer
• Approves the quote to the vendor
• Issues the quote to the customer adding the charges according with the contract
• When the agreement is received from the customer, forwards the quote along with the approval to AFI
• Makes sure that the invoice received from the vendor corresponds to the quote approved

Availability and Delivery

• Releases part on customer request and in accordance with contract terms and conditions
• Participates in maintaining a well organized and accurate inventory, in accordance to AFI’s standards and procedures

Customer Support

• Has a regular contact with customers or account managers to assist them in their needs
• Manages the interface between the customer and the vendor in case of an urgent need or an AOG request
• Initiates alternative availability against lowest cost, in case requested part is not yet repaired
• Ensures customer satisfaction

Quality Continuous Improvement

• Challenges existing processes in order to improve quality, costs and delays
• Formalizes and shares best practices, participates in benchmarks with other AFI remote logistics centers

Required Skills/Competencies/Qualifications:

• Candidate must have excellent communication skills, detailed oriented, and work well under pressure.
• Ability to work swiftly and efficiently with minimum entry errors
• Ability to work independently
• Languages: Fluent English (written and oral)
• High School Diploma required
• Some Aviation experience preferred
• Knowledge of Microsoft Office Suite (Excel and Outlook)
• Experience in logistics and knowledge of regulation: Dangerous Goods, Customs

We embody our values:

• CUSTOMER FOCUSWe strive to provide the best services to our customers.
• INTEGRITYWe are personally accountable for the highest standards of ethical behavior.
• TEAMWORKWe are committed to a teamwork environment.
• ADAPTABILITYIn an ever-changing world, we are adaptable to the required challenges.

We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at www.barfieldinc.com

Barfield is an equal opportunity employer.

Equal Employment Opportunityis the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights

As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.