Repair Coordinator & Customer Support Specialist

Warners' Stellian Appliance Co. Inc.; Saint Paul (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Incentive plan up to $140 bi-weekly

Hiring bonus $1500

Medical, Dental, and Vision Insurance

401k with company match

PTO and Paid Holidays

Short-term disability

Appliance discounts

Job summary

Warners' Stellian Appliance Co. Inc. is seeking a Service Support Specialist/Repair Coordinator to guide customers through the repair process with empathy and efficiency. This full-time, on-site role in Saint Paul involves coordinating repairs, documenting interactions, and providing clear service options.

You will join a team focused on meeting customer expectations, with emphasis on punctuality, strong communication, and problem-solving. Competitive pay and benefits are provided.

Qualifications

• High school diploma or GED (required).
• Previous call center or customer service experience preferred.
• Proficiency with technology including Microsoft Office; strong typing 40 WPM.

Responsibilities

• Assist customers with appliance repair requests via phone, email, and text.
• Coordinate service with in-home technicians and external providers.
• Document all customer interactions and service details.
• Provide accurate information on service options and terms.
• Resolve issues using critical thinking and practical solutions.

Skills

Communication

Typing 40 WPM

Microsoft Office

Teamwork

Call center experience

Education

High school diploma or GED

Job description

Warners' Stellian Appliance Co. Inc. is seeking a Service Support Specialist/Repair Coordinator to guide customers through the repair process with empathy and efficiency. This full-time, on-site role in Saint Paul involves coordinating repairs, documenting interactions, and providing clear service options.

You will join a team focused on meeting customer expectations, with emphasis on punctuality, strong communication, and problem-solving. Competitive pay and benefits are provided.