Repair Center Supervisor – Outdoor Apparel & Gear

Fenix Outdoor; Aurora (IL); On-site; Full time

Job summary

Fenix Outdoor seeks a Repair Center Supervisor who will lead a team to restore outdoor apparel and gear to like-new condition. This full-time position involves hands-on work in sewing and repair while upholding sustainability initiatives and high-quality standards. Ideal candidates have experience in team leadership and apparel repair techniques, with a dedication to craftsmanship and collaboration.

Benefits

Medical, Dental, Vision coverage

401k with generous company match

Generous holiday schedule

Product discounts on Fenix Outdoor brands

Qualifications

• Experience in supervising and teaching teams preferred.
• Strong technical expertise in apparel repair required.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Oversee day-to-day operations of the Repair Center.
• Provide hands-on training in technical apparel repair techniques.
• Evaluate and process items for the Pre-Loved resale program.

Skills

Team Leadership

Technical Expertise in Apparel Repair

Organization

Communication

Detail-oriented

Education

Two or more years of experience supervising teams

Tools

Industrial Sewing Machines

Sergers

High-heat tools

Zendesk

Job description

Join to apply for the Repair Center Supervisor – Outdoor Apparel & Gear role at Fenix Outdoor

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Join to apply for the Repair Center Supervisor – Outdoor Apparel & Gear role at Fenix Outdoor

Are you an experienced sewing supervisor, tailor, or apparel repair lead who thrives in a hands-on environment? At Fjällräven, we believe well-made outdoor gear should last for generations and we’re committed to repairing it to help it go the distance.

As our Repair Center Supervisor, you’ll lead a skilled team of repair specialists in restoring outdoor jackets, technical packs, and apparel to like-new condition. This is a unique opportunity to combine leadership, craftsmanship, and sustainability in one purpose-driven role.

This is a full-time, hourly position based in Aurora, CO with a salary range of $23.00-$24.00 per hour.

What You Will Do

You’ll oversee day-to-day operations at our in-house Repair Center, providing leadership, training, and quality oversight to ensure consistent, durable repairs that align with Fjällräven’s high standards. You'll also play a vital role in supporting our circularity initiatives, including our Pre-Loved program.

Team Leadership & Development

• Supervise and mentor a team of three sewing/repair and warranty specialists
• Provide hands-on training in technical apparel repair techniques, including patching, alterations, and zipper replacement
• Foster a culture of collaboration, craftsmanship, and continuous improvement
  
  

Operations & Inventory Management

• Oversee repair workflows and daily production targets
• Maintain inventory of sewing supplies, branded components, and repair tools
• Place material orders (thread, zippers, patches, labels, etc.) and schedule machine maintenance
• Evaluate and process items for the Pre-Loved resale program, including photography and condition tagging
• Track and report on productivity, workflows, and operational efficiency
  
  

Craftsmanship & Quality Control

• Perform and review complex garment repairs, including zipper replacements, patching, and mending, ensuring all work meets Fenix Outdoor’s brand standards
• Ensure brand consistency in durability, appearance, and function
• Maintain industrial sewing equipment and troubleshoot basic issues to minimize downtime
• Uphold safety and quality standards in all repair processes
  
  

Cross-Team Collaboration & Sustainability

• Partner with the Warranty, Retail, and Customer Experience teams to ensure efficient repair service delivery
• Support the implementation of circular economy practices in all repair operations
• Act as a brand ambassador for sustainability in product care and gear longevity
  
  

Who You Are

Experience and Technical Skills

• Two or more years of experience supervising and teaching teams of 3+ employees (preferred)
• Strong technical expertise in apparel repair, including zipper replacement, patching, and mending
• Proficiency with industrial sewing machines, sergers, and high-heat tools
• Experience with inventory management and ordering supplies
• Proficiency in Microsoft Office Suite (especially Excel)
• Experience with Zendesk is a plus
• Proficient in English language and basic math
  
  

Traits and Attributes

• Strong organizational and project management skills, with experience tracking productivity and workflows
• Excellent communication and collaboration abilities across multiple teams and locations
• Detail-oriented with a commitment to quality and precision
  
  

Physical Requirements

• Able to stand for extended periods
• Comfortable occasionally lifting up to 50 lbs.
  
  

What We Offer

Click here to learn more about Fjällräven benefits like:

• A stimulating work environment with passionate, enthusiastic co-workers
• Opportunities for personal and professional growth that will elevate your career
• A company that treasures sustainability and acts to create future stewards of nature
• Medical, Dental, Vision, Critical Illness, Accident
• 401k with generous company match
• Generous schedule of company-paid holidays
• Product discounts on all Fenix Outdoor brands
• Industry discounts and more…
  
  

About Us

For over 60 years, Fjällräven has been committed to inspiring people to spend more time in nature through high-quality outdoor gear. We design products with a focus on longevity, sustainability, and performance, ensuring they can be passed down through generations. As we expand our North American presence, we seek team members who are passionate about outdoor adventure, responsible business practices, and delivering exceptional customer experiences.

Ready to apply? Submit your brief application before June 16th to be considered for our team and help shape the future of sustainability in the outdoor industry!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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