Repair Center Supervisor – Outdoor Apparel & Gear

Fenix Outdoor; Aurora (CO); On-site; Full time

Job summary

A leading outdoor gear company seeks a Repair Center Supervisor to lead a skilled team in restoring outdoor equipment. This full-time role in Aurora, CO, promotes sustainability and craftsmanship while overseeing daily operations, ensuring quality repairs, and mentoring staff. Join a mission-driven team dedicated to preserving the longevity of outdoor gear.

Benefits

Opportunities for personal and professional growth

Medical, Dental, and Vision benefits

401k with generous company match

Generous company-paid holidays

Product discounts on Fenix Outdoor brands

Qualifications

• Two or more years of experience supervising the teams.
• Strong technical expertise in apparel repair.
• Proficiency with industrial sewing machines.

Responsibilities

• Oversee day-to-day operations at the Repair Center.
• Provide leadership and quality oversight for repairs.
• Train teams in technical apparel repair techniques.

Skills

Organization

Project Management

Communication

Collaboration

Attention to Detail

Tools

Industrial Sewing Machines

Microsoft Office Suite

Job description

Are you an experienced sewing supervisor, tailor, or apparel repair lead who thrives in a hands-on environment? At Fjällräven, we believe well-made outdoor gear should last for generations and we’re committed to repairing it to help it go the distance.

As our Repair Center Supervisor, you’ll lead a skilled team ofrepair specialists in restoring outdoor jackets, technical packs, and apparel to like-new condition. This is a unique opportunity to combine leadership, craftsmanship, and sustainability in one purpose-driven role.

This is a full-time, hourly position based in Aurora, CO with a salary range of $23.00-$24.00 per hour.

WHAT YOU WILL DO

You’ll oversee day-to-day operations at our in-house Repair Center, providing leadership, training, and quality oversight to ensure consistent, durable repairs that align with Fjällräven’s high standards. You'll also play a vital role in supporting our circularity initiatives, including our Pre-Loved program.

Team Leadership & Development

• Supervise and mentor a team of three sewing/repair and warranty specialists
• Provide hands-on training in technical apparel repair techniques, including patching, alterations, and zipper replacement
• Foster a culture of collaboration, craftsmanship, and continuous improvement

Operations & Inventory Management

• Oversee repair workflows and daily production targets
• Maintain inventory of sewing supplies, branded components, and repair tools
• Place material orders (thread, zippers, patches, labels, etc.) and schedule machine maintenance
• Evaluate and process items for the Pre-Loved resale program, including photography and condition tagging
• Track and report on productivity, workflows, and operational efficiency

Craftsmanship & Quality Control

• Perform and review complex garment repairs, including zipper replacements, patching, and mending, ensuring all work meets Fenix Outdoor’s brand standards
• Ensure brand consistency in durability, appearance, and function
• Maintain industrial sewing equipment and troubleshoot basic issues to minimize downtime
• Uphold safety and quality standards in all repair processes

Cross-Team Collaboration & Sustainability

• Partner with the Warranty, Retail, and Customer Experience teams to ensure efficient repair service delivery
• Support the implementation of circular economy practices in all repair operations
• Act as a brand ambassador for sustainability in product care and gear longevity

WHO YOU ARE

Experience and Technical Skills

• Two or more years of experience supervising and teaching teams of 3+ employees (preferred)
• Strong technical expertise in apparel repair, including zipper replacement, patching, and mending
• Proficiency with industrial sewing machines, sergers, and high-heat tools
• Experience with inventory management and ordering supplies
• Proficiency in Microsoft Office Suite (especially Excel)
• Experience with Zendesk is a plus
• Proficient in English language and basic math

Traits and Attributes

• Strong organizational and project management skills, with experience tracking productivity and workflows
• Excellent communication and collaboration abilities across multiple teams and locations
• Detail-oriented with a commitment to quality and precision

Physical Requirements

• Able to stand for extended periods
• Comfortable occasionally lifting up to 50 lbs.

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• A stimulating work environment with passionate, enthusiastic co-workers
• Opportunities for personal and professional growth that will elevate your career
• A company that treasures sustainability and acts to create future stewards of nature
• Medical, Dental, Vision, Critical Illness, Accident
• 401k with generous company match
• Generous schedule of company-paid holidays
• Product discounts on all Fenix Outdoor brands
• Industry discounts and more…

ABOUT US

For over 60 years, Fjällräven has been committed to inspiring people to spend more time in nature through high-quality outdoor gear. We design products with a focus on longevity, sustainability, and performance, ensuring they can be passed down through generations. As we expand our North American presence, we seek team members who are passionate about outdoor adventure, responsible business practices, and delivering exceptional customer experiences.

Ready to apply? Submit your brief application before June 16thto be considered for our team and help shape the future of sustainability in the outdoor industry!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.