Repair & Calibration Services Customer Success Manager, Expert

Keysight Technologies; Trenton (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

paid holidays

tuition reimbursement

flex time

401(k)

Job summary

Keysight Technologies is seeking a Repair & Calibration Services Customer Success Manager, Expert in New Jersey. You will own customer health, value realization, and renewal readiness across critical contracts, coordinating across Sales, Services, and delivery teams.

Strong analytics and executive communication are required to drive growth opportunities. The role emphasizes KPI governance, escalations, and end-to-end problem solving, with AI-enabled tools and a focus on service excellence for

Qualifications

• 8+ years in business development, customer success, sales, service or analytics in test & measurement or adjacent industry.
• Knowledge of repair and calibration services and related professional services contracts.
• Travel as required for critical customer reviews and escalations; U.S. citizenship required.

Responsibilities

• Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle.
• Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through reviews.
• Drive cross-functional accountability across Sales, Services, Ops, delivery teams, and other stakeholders to meet outcomes.
• Own escalations from containment and root-cause to corrective action, executive communication, and closure.
• Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities.
• Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments.
• Provide the Director of Business Development and executives with concise forecasts and health insights.

Skills

Strategic account management

Executive communication

KPI governance

Cross-functional influence

Escalation leadership

Education

Bachelor's degree in Engineering, Business, Analytics

Tools

SFDC

Excel

Tableau

MicroStrategy

Incorta

Snowflake

SFDC CRMA

Spotfire

Job description

Repair & Calibration Services Customer Success Manager, Expert

paid holidays, tuition reimbursement, flex time, 401(k)

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Join KGSO in a customer-success role accountable for value realization and operational success across critical repair, calibration, and professional services contracts. Act as the trusted customer partner connecting contractual commitments, service delivery, business outcomes, and growth opportunities.

Success requires customer advocacy, KPI governance, executive communication, analytical rigor, and end-to-end escalation ownership.

Responsibilities

Accountabilities include:

• Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle
• Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews
• Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes
• Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure
• Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities
• Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments
• Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives

AI Fluency

Demonstrated proficiency applying generative AI and AI-enabled tools to improve productivity, analysis, problem solving, and decision quality. Ability to develop and refine effective prompts, critically evaluate and validate AI-generated outputs, identify opportunities for AI-enabled workflow improvement and automation, and apply responsible AI practices when working with company, customer, and business information

Qualifications

8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry.

Demonstrated exceptional ability in the following areas:

• Knowledge of repair and calibration services and related professional services contracts
• Strategic account management, customer advocacy, executive communication, and contract stewardship
• KPI governance, customer-health reporting, success planning, forecasting, and executive business reviews
• Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure
• Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership
• Working knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms
• Bachelor's degree in Engineering, Business, Analytics, or equivalent experience; advanced degree preferred
• Travel as required for critical customer reviews and escalations
• U.S. citizenship required

ITAR statement

This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals,lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Departmentof State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items. Employment in this position for non-U.S. persons is contingent on Keysight's ability to obtain any required government authorizations.

We are unable to support visa sponsorship for this position.

Careers Privacy Statement

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
• Restricted Stock Units

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