Repair and Warranty Specialist

Emerson; Mansfield (MA); On-site; USD 76,000 - 90,000; Full time

Job summary

Emerson Electric Co in Mansfield, MA seeks a detail-oriented Repair & Warranty Coordinator to manage warranty claims, repairs, and RMAs. This role connects Customers, Quality, Engineering, Planning, Production, and Supply Chain to resolve product issues and drive customer satisfaction.

Ideal candidates have 3+ years in customer service or warranty-related roles, strong Excel skills, and the ability to multitask in a fast-paced manufacturing setting. Competitive base salary applies.

Qualifications

• Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field.
• 3+ years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to manage multiple priorities and meet deadlines in a manufacturing environment.

Responsibilities

• Support quotation of valve and component repairs with cost and lead time estimates.
• Receive, review, and process customer purchase orders.
• Manage warranty claims from initial customer notification through final resolution.
• Coordinate logistics and receipt of customer-owned material after issuance of RMA.
• Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.
• Serve as the primary point of contact for customers regarding repair and warranty matters.
• Communicate repair status and production schedules to customers and internal stakeholders.
• Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.

Skills

Customer service

Warranty administration

Manufacturing experience

Quality awareness

Excellent communication

Microsoft Excel

Education

Associate's degree or equivalent experience

Tools

SAP

Oracle

JDE

MS Excel

Job description

Job Description

We are seeking a detail-oriented and customer-focused Repair & Warranty Coordinator to manage warranty claims, product repairs, and return material authorizations (RMAs) for our manufacturing operations in Mansfield, MA.. This position serves as a key link between Customers, Quality, Engineering, Planning, Production, and Supply Chain teams to ensure timely resolution of product issues while supporting customer satisfaction and continuous improvement initiatives.

• Support quotation of valve and component repairs to include cost and lead time estimates.
• Receive, review, and process customer purchase orders.
• Manage warranty claims from initial customer notification through final resolution.
• Coordinate logistics and receipt of customer-owned material after issuance of RMA.
• Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.
• Serve as the primary point of contact for customers regarding repair and warranty matters.
• Communicate repair status and production schedules to customers and internal stakeholders.
• Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.

Job Description

We are seeking a detail-oriented and customer-focused Repair & Warranty Coordinator to manage warranty claims, product repairs, and return material authorizations (RMAs) for our manufacturing operations in Mansfield, MA.. This position serves as a key link between Customers, Quality, Engineering, Planning, Production, and Supply Chain teams to ensure timely resolution of product issues while supporting customer satisfaction and continuous improvement initiatives.

In This Role, Your Responsibilities Will Be:

• Support quotation of valve and component repairs to include cost and lead time estimates.
• Receive, review, and process customer purchase orders.
• Manage warranty claims from initial customer notification through final resolution.
• Coordinate logistics and receipt of customer-owned material after issuance of RMA.
• Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.
• Serve as the primary point of contact for customers regarding repair and warranty matters.
• Communicate repair status and production schedules to customers and internal stakeholders.
• Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.

Who You Are:

You are highly organized, thrive in a fast-paced manufacturing environment, and have a passion for delivering exceptional customer service.

For This Role, You Will Need:

• Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field.
• 3+ years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to manage multiple priorities and meet deadlines in a manufacturing environment.

Preferred Qualifications That Set You Apart:

• Experience in a manufacturing, industrial, electrical, mechanical, or engineered-products environment.
• Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.
• Understanding of quality systems, root cause analysis, and continuous improvement methodologies.
• Experience with product repairs, warranty programs, or after-market service operations.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing can inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet your family's physical, mental, and financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our compensation philosophy is simple: We pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The total target comp range for this position is $76,000 - $ 90,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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