Repair and Tool Technician

The Home Depot; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A major home improvement retailer in Charlotte, NC is seeking Repair and Tool Technicians responsible for evaluating and repairing small engines and outdoor equipment. The role includes providing customer service in Tool Rental Centers, managing tool inventory, and ensuring the quality of repairs. Ideal candidates will have a thorough knowledge of tools and be able to demonstrate their proper use. This position requires both in-store and repair center duties, supporting day-to-day operations and maintenance.

Qualifications

• Thorough knowledge of small engines, outdoor power equipment, and handheld electrical devices.
• Ability to manage tool inventory and perform repairs effectively.

Responsibilities

• Evaluate and repair small engines and equipment.
• Provide customer service in Tool Rental centers.
• Ensure quality of repairs and clean tools before return.

Job description

Position Purpose

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure the tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.