Repair and Customer Support Technician - Nutrunner/Servo Press

Per Sé Group; Shelby Township (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Repair and Customer Support Technician to join their innovative team. This role offers the chance to work with cutting-edge Nutrunner and Servo Press products, focusing on troubleshooting, repair, and customer support. The ideal candidate will thrive in a dynamic environment, enjoying the opportunity for continuous training and skill enhancement. With a strong emphasis on exceptional customer service and long-term relationships, this position promises a rewarding career path in the aerospace and automotive sectors. If you are passionate about technical problem-solving and customer satisfaction, this role is perfect for you.

Qualifications

• Associates or technical degree preferred with a strong background in troubleshooting.
• Experience in mechanical and electrical repairs, particularly in automotive.

Responsibilities

• Diagnose and repair technical problems of Nutrunner & Servo Press products.
• Travel to customer locations for on-site repairs and installations.
• Document product problems and resolutions in detail.

Skills

Troubleshooting

Mechanical Repair

Electrical Measurement

Customer Communication

Calibration Techniques

PLC Understanding

Use of Hand Tools

Education

Associates or Technical Degree

Tools

Voltmeter

Calibrating Equipment

Basic Hand Tools

Job description

Repair and Customer Support Technician - Nutrunner/Servo Press

SHELBY TOWNSHIP, MI

Repair and Customer Support Technician
Summary
Per Sé Group is currently seeking a highly skilled repair and customer support technician on behalf of our client, a distinguished leader in the aerospace, automotive, mold, and die industries. The ideal candidate will have a strong background in maintenance and repair for the troubleshooting, modification, and testing of Nutrunner & Servo Press products. Our client places a significant emphasis on continuous training and development, providing technicians with the opportunity to enhance their skills and stay current with the latest industry advancements. Furthermore, they take great pride in their exceptional customer retention rates, reflecting their commitment to delivering outstanding service and fostering long-term relationships with their clients.
Responsibilities

• Diagnose technical problems of the products, repair and calibrate them mostly at our shop floor.
• Travel to customer locations to diagnose complex technical problems and perform on-site repair.
• Travel to customer locations to install the products at customers’ site.
• Examine tools mechanically and electrically in order to perform repairs by dismantling tools and rebuilding as needed.
• Diagnose technical problems and troubleshoot via telephone.
• Communicate professionally and effectively with customers.
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problems.
• Document in detail product problems and resolutions.

Preferred Skills and Expertise

• Associates or technical degree preferred.
• A background in field service within the automotive industry preferred.
• Experience with electrical measurement and calibration techniques (voltmeter and other calibrating equipment).
• Experience in troubleshooting and repairing mechanical problems (servo motors, bearings, gearing, ball screws, and moving systems).
• General understanding of PLCs and pneumatics preferred but not required.
• Experience in mechanical measurement and inspection techniques (indicators, micrometers, and calipers).
• Working knowledge of fastening and assembly processes.
• Ability to use basic hand-tools.
• Ability to operate a computer with Windows operating systems.
• Comfort in working with abrasive chemicals to clean parts.
• Excellent oral and written communication skills.
• Able to be comfortable working with heights.
• Valid Driver’s License; ability to travel to project locations, including overnight travel.

Location/Region: Shelby Township, Michigan

Last week to apply. Full Time.