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A leading career site is looking for a Rep, Customer Experience to provide exceptional support to Molina Healthcare members. This remote role involves addressing inquiries, resolving issues, and improving member experiences. Ideal candidates will have customer service experience and a high school diploma or equivalent. Competitive hourly pay and full-time employment are offered.
Lensa is the leading career site for job seekers at every stage of their career. Our client, Molina Healthcare, is seeking professionals. Apply via Lensa today!
Job Description
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
Job Qualifications
Required Education: HS Diploma or equivalent experience.
Experience/Skills: 1-3 years in sales or customer service in a high-volume environment.
Preferred Education: Associate’s Degree or equivalent.
Preferred Experience: 1-3 years; familiarity with Microsoft Office, Genesys, Salesforce, Pega, QNXT, CRM, Verint, Kronos, Microsoft Teams, Video Conferencing, CVS Caremark, and Availity.
Interested Molina employees should apply through the intranet. We offer competitive benefits. Molina is an EOE M/F/D/V.
Pay Range: $21.16 - $28.82 hourly. Actual pay varies based on location, experience, education, and skills.