Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Bellevue (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT Services is seeking a Customer Experience Representative to provide support to Molina Healthcare members. This remote, full-time position requires bilingual capabilities in Mandarin, Cantonese, or Korean, along with customer service experience. The role involves resolving inquiries, conducting satisfaction surveys, and supporting provider needs, with a competitive hourly pay range.

Qualifications

• 1-3 years of customer service experience.
• Ability to work scheduled shifts, including overtime and weekends.
• Experience with customer support systems preferred.

Responsibilities

• Provide customer support through phone, chat, and email.
• Resolve inquiries and document interactions.
• Support provider needs related to eligibility and benefits.

Skills

Customer service

Bilingual (Mandarin, Cantonese, Korean)

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office

Salesforce

Genesys

Job description

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

This job involves providing customer support to Molina Healthcare members and providers through various channels such as phone, chat, and email. The role includes resolving inquiries, conducting satisfaction surveys, documenting interactions, and supporting provider needs related to eligibility and benefits. Candidates should have 1-3 years of customer service experience, a high school diploma or equivalent, and the ability to work scheduled shifts, including overtime and weekends. Preferred qualifications include an associate’s degree and experience with systems like Microsoft Office, Salesforce, Genesys, and others. The position offers a pay range of $21.16 to $28.82 per hour, is full-time, entry-level, and industry-specific to IT Services and Consulting.