Pre-Access Registration Specialist I Bilingual

Intermountain Healthcare; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Bilingual Pre-Registration Specialist to assist patients with pre-registration processes. This remote role focuses on helping non-English speaking patients navigate their appointments and insurance coverage. Successful candidates will demonstrate strong communication skills and have a minimum of two years in revenue cycle experience. A commitment to patient satisfaction and efficiency in handling calls is essential for this position, as well as bilingual proficiency in Spanish.

Benefits

Generous benefits package

Qualifications

• Minimum of two years revenue cycle experience in an acute care facility or call center.
• Bilingual proficiency in Spanish.
• Knowledge of HIPAA regulations.

Responsibilities

• Assist patients with registration for appointments and verify insurance.
• Evaluate and communicate co-insurance and patient financial responsibilities.
• Ensure a smooth patient experience by managing calls efficiently.

Skills

Patient Registration

Insurance

Customer Service

Communication

Problem Solving

Bilingual - Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office applications

Job description

**Job Description:**

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

**Essential Functions**

+ Demonstrates complete understanding and ability to apply registration policies and procedures.

+ Verifies medical insurance eligibility and benefits.

+ Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.

+ Provides cost estimates to patients,and collects payments.

+ Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.

+ Ability to multi-task, set priorities, and manage time effectively.

+ Be responsible for meeting productivity and call center quality measures.

+ Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

**Skills**

+ Patient Registration

+ Insurance

+ Financial Assistance

+ Medical Records Management

+ Customer Service

+ Pre-Payment, Payment Handling

+ Communication

+ Office Equipment

+ Computer Literacy

+ Problem Solving

+ Work from home/remote

+ Bi-lingual - Spanish

**Minimum Qualifications**

+ High School Diploma or equivalent or (4) four years of revenue cycle experience

+ Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center

+ Passing score on language proficiency test

+ Spanish speaking

+ Knowledge of HIPPA regulations

+ Excellent computer skills (including Microsoft Office applications)

+ Excellent Internet connection

**Preferred Qualifications**

+ Experience with Epic preferred

**Physical Requirements**

+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

**Physical Requirements:**

**Physical Requirements**

+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

**Location:**

Peaks Regional Office

**Work City:**

Broomfield

**Work State:**

Colorado

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.15 - $26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.