REO Asset Manager

Redfin Corporation; Lewisville (TX); On-site; USD 70,000 - 120,000; Full time

Job summary

Redfin Corporation is seeking an experienced REO Asset Manager to oversee the valuation, marketing, and disposition of bank-owned properties. This role requires coordinating across internal teams, agents, and vendors to ensure timely closures while protecting investor interests.

You will manage a high-volume portfolio (150–200 assets), optimize listing strategies, review appraisals, negotiate offers, and monitor KPIs such as DUC and STC. A strong Excel and MS Office background is essential.

Qualifications

• 2–5 years of REO asset management or related field
• Strong knowledge of the REO disposition process and workflows
• Experience with client-specific guidelines (e.g., GSE, bank, servicer requirements)

Responsibilities

• Manage the full lifecycle of assigned REO assets, including occupancy determination and property preservation.
• Coordinate valuation, listing strategy, offers review, and closing.
• Oversee vacant-to-list timelines and resolve delays to meet client SLAs.
• Decide on marketing strategies, agent assignment, and offer negotiations on bank-owned assets.
• Coordinate with preservation vendors for inspections and maintenance.
• Prepare client-facing reporting and performance metrics.

Skills

Customer Focus

Interpersonal Savvy

Time Management

Drive for Results

Decision Quality

Managing and Measuring Work

Business Acumen

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

The REO Asset Manager is responsible for managing and coordinating all duties and tasks involved in the valuation, marketing, and disposition of Real Estate Owned properties. Each investor's requirements may vary based on the client's servicing guidelines set forth for their specific portfolio. This role requires a detail-oriented professional who can manage a high-volume portfolio, maintain strong vendor and agent relationships, and deliver timely & effective communication with Real Estate Agents, internal partners, and vendors to reach a positive resolution for the sale of each REO property.

About the role

• Manage the full lifecycle of assigned REO assets, including occupancy determination, property preservation coordination, valuation, listing strategy, offer review, and closing.
• Oversee vacant-to-list timelines, proactively identifying and resolving delays to meet client SLAs.
• Make decisions regarding marketing strategies, agent assignment, and offer negotiations on bank-owned assets.
• Make decisions regarding property repair costs, maintenance, utilities, legal fees, valuation fees, and other cost-related items necessary to reach a timely disposition.
• Review and approve BPOs, appraisals, and repair bids; ensure property values are accurately reflected and disposition strategies align with client guidelines.
• Coordinate with property preservation vendors to ensure timely inspections, securing, and maintenance of assets.
• Manage agent relationships throughout the listing and offer process, providing direction on pricing strategy, days on market management, and contract negotiation.
• Monitor and report on key performance metrics including VTL, days under contract (DUC), closing probability, and STC pipeline.
• Prepare monthly projections report detailing number of sales, sales dates, and estimate of losses.
• Prepare and deliver client-facing reporting, commentary, and escalation summaries with accuracy and professionalism.
• Conduct periodic on-site inspections of REO properties.
• Work in tandem with pre-marketing, evictions, property preservation, auction, and closing teams to minimize timelines and maximize recovery.
• Partner with internal teams (closing, title, legal, compliance) to resolve title issues, HOA matters, code violations, and closing delays.
• Accountable for reducing the disposition timeline while balancing and minimizing investor losses.
• Ensure compliance with all investor, client, and regulatory guidelines throughout the asset management process.
• Gather and analyze complex data to develop clear, logical marketing strategies and surface portfolio trends and process improvement recommendations to leadership.
• Ability to effectively manage 150-200 assets while providing best-in-class customer service.
• All other duties as assigned.

Functional Competencies

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships and gains their trust and respect.
• Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Time Management: Uses time effectively and efficiently; concentrates efforts on higher priorities; able to attend to a broader range of activities and gets more done in less time.
• Drive for Results: Can be counted on to exceed goals successfully; consistently a top performer; steadfastly pushes self and others for results.
• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; solutions and suggestions are consistently accurate; sought out by others for advice.
• Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Business Acumen: Knowledgeable in current and possible future policies, practices, and trends affecting the business; aware of how strategies and tactics work in the marketplace.

About you

Minimum Qualifications

• Minimum of 2-5 years of experience in REO asset management, default servicing, real estate, or loss mitigation - or an equivalent combination of education and experience.
• Graduation from a 4-year college or university with major coursework in a discipline related to the requirements of the position preferred; equivalent job experience will be considered.
• Strong knowledge of the REO disposition process, including property preservation, valuation, listing, contract management, and closing workflows.
• Experience working within client-specific guidelines (e.g., GSE, bank, or servicer requirements).
• Demonstrated ability to manage a high-volume portfolio (150-200 assets) with competing deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experie