Rental Cashier - Part Time, Winter 26/27

Alterra Mountain Company; United States; On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Free Alterra season pass

Free season pass for spouse and depend

Free access to Alterra destinations

Free ski-referral letters

Free friends & family day-ski vouchers

Discounts on lessons

Discounts on rentals

Discounts on gear tune-ups

Discounts on food & beverage

Discounts at Crystal Mountain retail

Free Crystal branded swag

Pro deals on gear

Discount marketplace deals

Employee-only Night Skiing

Employee housing available

Accrued paid time off

Group health insurance

401K match

Job summary

Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return.

The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers assist guests throughout the rental process by accurately processing transactions, managing reservations,

Qualifications

• Ability to learn and effectively use POS systems, rental software, and other computer programs.
• Basic cash handling and mathematical skills.
• Strong customer service and interpersonal communication skills.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.
• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent attention to detail and accuracy when processing transactions and reservations.
• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.
• Willingness to work in a winter resort environment and adapt to changing business needs.
• Previous skiing or snowboarding knowledge is preferred but not required.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Process rental transactions, retail purchases, reservations, and payments using POS.
• Assist guests in selecting rental equipment based on age, ability, terrain.
• Recommend upgrades and rental add-ons.
• Answer questions about equipment, pricing, policies, and services.
• Verify guest information and waivers.
• Maintain cash drawer and reconcile transactions.
• Assist with online reservations, modifications, cancellations.
• Collaborate with technicians to prepare and deliver equipment.
• Keep cashier stations and displays clean and organized.
• Restock merchandise and supplies.
• Help manage guest flow during peak periods.
• Resolve routine guest concerns; escalate complex issues.
• Follow cash handling, safety, and confidentiality policies.
• Support other rental and retail operations as needed.
• Perform other duties as assigned.

Skills

POS systems

Cash handling

Customer service

Multitasking

Communication

Tools

POS system

Rental software

Cash register

Job description

Seasonal WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. Just like the trees, we are growing!

BIG PEAKS, BIGGER PERKS

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Rental Cashier - Part Time

Business Unit: Rentals

Position Reports to: Rental & Retail Sr. Managers

Positions Reporting to this Role: None

Location: Crystal Mountain, Washington

Wage Range: $20.00 -$21.00

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers assist guests throughout the rental process by accurately processing transactions, managing reservations, recommending rental products and accessories, and providing exceptional customer service. Success in this role requires strong communication skills, attention to detail, the ability to multitask, and a commitment to creating memorable guest experiences.

ESSENTIAL DUTIES

• Welcome guests and provide exceptional customer service throughout the rental experience.
• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.
• Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.
• Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.
• Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.
• Verify guest information and ensure rental agreements and waivers are completed accurately.
• Maintain cash drawer accountability and accurately reconcile transactions.
• Assist with online reservations, modifications, cancellations, and guest inquiries.
• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.
• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.
• Restock retail merchandise, rental forms, and operational supplies as needed.
• Help manage guest flow during peak business periods while maintaining a positive attitude.
• Resolve routine guest concerns professionally and escape more complex issues to supervisors when appropriate.
• Follow all company policies regarding cash handling, safety, security, and guest confidentiality.
• Support other Rental and Retail operations as business needs require.
• Perform other duties as assigned.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.
• Basic cash handling and mathematical skills.
• Strong customer service and interpersonal communication skills.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.
• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent attention to detail and accuracy when processing transactions and reservations.
• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.
• Willingness to work in a winter resort environment and adapt to changing business needs.
• Previous skiing or snowboarding knowledge is preferred but not required.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position requires us to work evenings, weekends and holidays while in operation.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

Ability to work for extended periods of time standing, reaching, and speaking on a constant basis.

Math, cash register and currency skills

Positive attitude with strong guest services and communication skills a must

Abides by all Crystal Mountain employment guidelines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

E-Verify Participation Right to Work