Rental Tech - Winter 26-27

Bear Valley; California; Hybrid; USD 21,000 - 28,000; Full time

Job summary

Bear Valley is hiring for Rental Tech roles in the on-site ski rental shop. You will help guests with equipment fitting, provide friendly service, and ensure proper forms are completed for liability and rental purposes.

You’ll also assist with tuning, cleanup, and maintenance of rental gear. This position may be full-time or part-time, with daily responsibilities including assisting guests, following safety guidelines, and adhering to rental policies.

Qualifications

• Friendly guest service and ability to answer questions
• Ability to properly fit customers with ski/snowboard equipment
• Attention to accuracy in forms and paperwork

Responsibilities

• Provide friendly guest service and direct customers to services
• Properly fit customers with ski/snowboard equipment
• Ensure customer forms are filled out correctly
• Place completed forms in filing system
• Follow safety guidelines for bindings and equipment
• Maintain shop cleanliness and organize tools
• Adhere to company policies on rental equipment
• Assist with tuning and testing rental gear
• Perform other duties as assigned

Skills

Customer service

Positive attitude

Stamina

Job description

Our Rental Tech’s provide friendly customer service in our Rental Shop. They set up ski/snowboard equipment for customers using guidelines set forth by ski/snowboard binding manufacturer and ensure that paperwork and liability releases are signed.

Full Time or Part Time positions available.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job, we expect an enthusiastic and cooperative response.

• Provide friendly guest service, answer customer questions and direct customers to services and amenities
• Properly fit customers with ski/snowboard equipment
• Ensure customer forms are filled out correctly
• Properly place completed forms in filing system
• Understand and follow safety guidelines set forth by the ski/snowboard binding manufactures
• Maintain cleanliness of the shop and put away all tools are put away daily
• Understand and adhere to company policies on rental equipment
• Assists with tuning and testing of rental equipment
• Other duties as assigned

Skills and Competencies

• Positive attitude and professional interaction with guests and co-workers
• Ability to stand on feet while working for long periods of time
• Strong organizational and paperwork processing ability
• Ability to thrive in a fast paced environment, and multi-task

Work Schedules

Weather, snow conditions and the number of guests play a large role in the work scheduling of Bear Valley employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods – especially the holiday periods in December and the months of January and February – you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snow packed, and icy road.

Working Conditions

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Uniforms

A professional appearance at Bear Valley is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. This uniform is for work hours ONLY, no exceptions.

You will be required to provide some items as part of your job.

The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Bear Valley logo while on shift.

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.