Rental Specialist

Yancey Bros. Co.

Suwanee (GA)

On-site

USD 40,000 - 56,000

Full time

7 days ago

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Benefits offered by this job

Full benefits package

Medical, Vision, Dental

Paid vacations

401k Plan with strong match

Employee Profit Sharing

Tuition Reimbursement

Job summary

Yancey Bros. Co. is seeking a CRS Rental Specialist to act as an inside sales representative for the Cat Rental Store in Georgia.

You will handle transactions by phone and in person, coordinate equipment rentals, and maintain accurate paperwork and databases. Your role supports customer satisfaction and optimal machine utilization across the designated trade area. The position requires sales experience with leadership, a collaborative mindset, and strong communication skills to build

Qualifications

High school diploma or equivalent required.
Experience in sales with leadership and initiative is valued.
Ability to build relationships with customers and work in a team.

Responsibilities

Make sure the customer is always cared for and receive superior service.
Determine customer needs to enable the best rental experience.
Check equipment availability with the shop and schedule maintenance to meet deadlines.
Ensure equipment is delivered and picked up on time.
Administer rental agreements including dates for rental out and in.
Update system records with hours and fuel status and proper returns.
Record daily logs of calls and customer interactions.
Handle customer complaints professionally and offer constructive solutions.
Participate in safety programs and perform tasks as assigned by management.

Skills

Computer skills

English language

Interpersonal skills

Problem solving

Organized

Driver's license

Education

High school diploma or equivalent

Tools

Excel

Access

Word

PowerPoint

Job description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.

What You Will Be Doing:

As the CRS Rental Specialist, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.

Primary Responsibilities:

Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
Determining customers’ needs to further assist them, thus allowing the customer to have the best rental experience possible.
Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
Ensuring equipment is delivered and picked up on time to meet the customer’s needs.
Administers rental agreements, including rental out and in dates.
Returning the equipment in the system by verifying hours and if fuel is needed, making sure
Record daily logs of phone calls and customers interactions.
Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.

Additional Responsibilities:

Participate in required safety program, and work in a safe manner
Complete additional tasks as assigned by management

Who We Are Looking For:

To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience:

High school diploma or equivalent.

Required Qualifications/Skills:

Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
Must be able to comprehend, speak, and write the English language.
Must possess excellent interpersonal and communication skills, both in person and over the telephone.
Creative thinking and problem solving ability.
Must be highly organized in a fast paced work environment.
Valid driver’s license and acceptable driving record.

Preferred Qualifications/Skills:

Bachelor’s Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language preferable but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure