Rental/Shop Sales Associate

Paycom - ATS; Centennial (CO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Propane certification

Ace Rewards program

Hands-on training

Job summary

Big Tool Box in Centennial, CO, seeks a Rental/Repair Sales Associate to deliver fast, friendly service at the Rental and Repair counter. You will check in/out rental tools, fill propane, upsell add-ons, inspect and clean equipment, and communicate repair status to customers.

This role requires propane certification within 30 days, hands-on training, and mastery of Rental Place software. Weekend/peak-season availability is expected.

Qualifications

• Customer service or retail experience; rental, propane, or small-engine background a plus.
• Friendly, high-energy personality who loves turning rentals into add-on sales.
• Clear communicator—gives repair updates customers actually understand.
• Basic math for deposits, damage charges, and propane weight checks.

Responsibilities

• Rental Check-In / Check-Out: greet customers, pull reservations, create contracts, collect deposits, apply damage waiver.
• Demo safe operation and load equipment into customer vehicles.
• Inspect returned equipment for damage, cleanliness, fuel levels, and note issues.
• Propane Sales & Filling: fill BBQ tanks, exchange bottles, perform leak checks and upsell accessories.
• Add-On Sales & Ace Rewards: upsell related goods and enroll in Ace Rewards.
• Cleaning & Preparing Rental Trucks / Equipment: clean, fuel, and stage for next rental.

Skills

Customer service

Retail experience

Clear communication

Basic math

Learn quickly

Education

High school diploma or GED

Tools

Rental Place software

Propane fill station

Job description

Rental/Repair Sales AssociateSince 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.Job SummaryDeliver fast, friendly, and accurate service at the Rental and Repair counter by checking in/out rental tools, filling propane, up-selling add-ons, inspecting and cleaning returned equipment, cleaning rental trucks, and communicating repair status to customers.Maintain a clean, fully stocked, and organized rental area while occasionally covering the Lawn Sprinkler Center and promoting Ace Rewards, related products, and services.Full-time, part-time, or seasonal role with Rental POS mastery, propane certification, and hands-on equipment training.Praise worthy customer service is our goal in every customer interaction.Key ResponsibilitiesRental Check-In / Check-OutGreet customers, pull reservations, scan driver’s license, create Rental Place contracts, collect deposits, and apply damage waiver.Demo safe operation (chainsaw start, pressure-washer trigger, trencher controls) and load equipment into customer vehicles.Inspect returned equipment for damage, cleanliness, fuel/fluid levels; note issues, charge accordingly, and clean/ready for next rental.Propane Sales & FillingFill 20-lb BBQ tanks, exchange 1-lb bottles, and recertify cylinders using digital scale and DOT log.Perform leak checks, replace O-rings, and educate customers on safe transport/storage.Upsell propane accessories (hoses, adapters, torches).Add-On Sales & Ace RewardsOffer related goods and services on every transaction: blades, oil, safety gear, fuel cans, extended coverage, delivery.Enroll every eligible customer in Ace Rewards; hit daily attachment and propane add-on goals.Suggest repair drop-off or “while-you-rent” small fixes (chain sharpen, nozzle clean).Cleaning & Preparing Rental Trucks / EquipmentClean rental trucks after each use: wash exterior, vacuum/sanitize cab, refill fuel, check fluids and tires.Blow off grass, hose mud, wipe seats, and top off fluids on all returned rental items.Stage cleaned trucks with straps, blankets, and dollies for next reservation.Repair Status Communication & InvoicingAnswer phone/email inquiries; communicate repair status, parts delays, and cost updates clearly and promptly.Build accurate repair invoices in POS: add labor, parts, tax; call customers when ready.Notify customers of additional findings and get approval before proceeding.Stocking & Cleaning AreaStock rental accessories (oils, blades, ear protection, propane fittings) and keep impulse displays full.Sweep shop bay, organize tool boards, empty trash, break down cardboard nightly.Keep propane cage organized and at 50+ tanks.Occasional Lawn Sprinkler Center CoverageJump to Lawn Sprinkler aisle when needed: answer basic irrigation questions, pull fittings, demo timers, cut pipe, fill propane for sprinkler customers.Assist with trencher rentals and pipe-puller check-outs tied to sprinkler jobs.All other duties as assigned by store management.Required Qualifications and SkillsEducationHigh school diploma or GED equivalent preferred.ExperienceCustomer service or retail experience; rental, propane, or small-engine background a plus.Skills & AbilitiesFriendly, high-energy personality who loves turning rentals into $50–$200 add-on sales.Quick learner—masters Rental Place software, propane fill station, and repair invoicing in first week.Clear communicator—gives repair updates customers actually understand.Basic math for deposits, damage charges, and propane weight checks.Physical RequirementsLift/carry up to 50 lbs repeatedly (propane tanks, pressure washers, rental carts).Stand/walk full shift; bend, kneel, climb in/out of trucks; work outdoors in all weather.Push/pull loaded hand trucks and clean with pressure washer/shop vac.Age 18 and olderOtherPropane fill certification (or ability to earn within 30 days).Valid driver’s license + clean record (move rental trucks occasionally).Weekend and peak-season availability mandatory.Commitment to “clean gear, full add-ons, zero wait” rental culture.