Rental Service Agent

Indie campers; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Indie Campers is seeking a customer service representative for its Phoenix depot. Ideal candidates are travel enthusiasts with experience in tourism or hospitality, equipped with great communication skills. You will ensure exceptional service to guests and maintain the fleet of campervans. Opportunities for career advancement within an innovative company are available.

Benefits

Performance and Referral Bonuses

Free Road Trips

Continuous training and coaching

Career development opportunities

Qualifications

• Travel enthusiast with previous experience in customer-facing roles.
• Must have a valid driver's license and be eligible to work in the US.
• Available to work on weekends and holidays.

Responsibilities

• Handle incoming reservations and manage guest check-ins/check-outs.
• Prepare and clean campervans; maintain their condition.
• Troubleshoot emergencies and handle guest complaints.

Skills

Communication skills

Problem-solving

Organizational skills

Education

Experience in Tourism or Hospitality

Job description

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities : short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Phoenix. You’ll be the face of our company, reporting directly to the Branch’s Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You have great communication skills andan aptitude for direct contact with customers(mandatory);
• You’re eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays.
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes $16 per hour base pay + Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania