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Rental Service Agent - Chicago

Indie Campers

Chicago (IL)

On-site

USD 35,000 - 55,000

Full time

12 days ago

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Job summary

Join an innovative company dedicated to making road trips accessible for everyone. As a Rental Service Agent, you'll be the face of the company, ensuring exceptional customer service while maintaining our fleet of campervans. This role offers a unique opportunity to work in a vibrant environment, where your passion for travel and guest service can shine. With career development opportunities and perks like free road trips, you'll be part of a young, dynamic team committed to excellence and adventure. If you're ready to embark on an exciting journey, this position is for you!

Benefits

Performance Bonuses

Referral Bonuses

Free Road Trips

Continuous Training and Coaching

Qualifications

Experience in customer service roles, preferably in tourism or hospitality.
Ability to handle complaints and troubleshoot emergencies.

Responsibilities

Handle incoming reservations and assist with check-ins and check-outs.
Maintain campervans in top condition and monitor maintenance needs.

Skills

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Education

Experience in Tourism or Hospitality

Valid Driver's License

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ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We're looking for travel enthusiasts with a passion for guest service for our depot in Villa Park - Chicago. You'll be the face of our company, reporting directly to the Branch's Operations Supervisor, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
Preparing and cleaning our campervans;
Maintaining our campervans in top condition and monitor maintenance and repairing needs;
Registering guests, monitoring stock and processing payments;
Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable
You've great communication skills and used to deal with customers directly;
You're eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
You're available to work on weekends and public holidays.
You're a responsible person who takes their work seriously and can be relied upon;
You're well-organised and you're good at solving problems.

THE INDIE COMMITMENT!

Being part of a young, fast-growing and innovative company where you make a difference;
Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
Continuous training and coaching to develop the skills that matter to you;
Compensation package that includes Performance and Referral Bonuses;
Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Travel Arrangements

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