Rental Sales/Service - BTU Building Materials

Nation's Best Holdings LLC; Las Vegas (NM); On-site; USD 28,000 - 38,000; Full time

Job summary

Nation's Best in Las Vegas, NM is seeking a Rentals Sales & Service Specialist to assist customers with hardware products, process rental orders, and coordinate equipment pick-up and return logistics. You will upsell related items and promote the rewards program while ensuring accurate customer information and smooth transactions.

The role requires a proactive, customer-focused individual with knowledge of hardware tools, strong communication skills, and the ability to work a flexible schedule,

Qualifications

• Proven experience in hardware/lumber sales, retail, or a related field is preferred.
• Strong product knowledge and troubleshooting skills for hardware items.
• Excellent communication and customer service abilities are required.
• Must have a valid Driver's License and be able to lift up to 75 pounds.

Responsibilities

• Greet and assist customers with expert guidance on hardware products, power tools, and machinery.
• Process rental orders, including agreements, payments, and deposits, and verify customer information.
• Coordinate equipment pick-up and return logistics for smooth transactions.
• Promote related products and reward programs to foster customer loyalty.
• Answer phone calls professionally and address inquiries; follow company standards.

Skills

POS proficiency

Hardware/lumber sales

Product knowledge & troubleshooting

Driver's license

Customer service

Job description

Job Details

Job Location: BTU - Las Vegas, NM 87701

Job Category: BTU Building Materials

Rental Sales & Service Specialist

What You’ll Do

• Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery
• Process rental orders, including agreements, payments, and deposits, and verify customer info
• Coordinate equipment pick-up and return logistics to ensure smooth transactions
• Promote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyalty
• Answer phone calls professionally and address customer inquiries
• Follows company standards and procedures to ensure efficient operations and meet customer expectations
• Maintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrations
• Assist customers with troubleshooting and resolving issues related to rented equipment
• Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
• Resolves customer issues with the support and guidance of management
• Keep the work area clean, organized, and safe for both customers and staff
• Perform other tasks as assigned by management

What You’ll Bring

• Proficiency in using computers and operating point-of-sale (POS) systems
• Proven experience in hardware/lumber sales, retail, or a related field is preferred
• Strong knowledge of hardware products, applications and troubleshooting techniques desired
• Product knowledge and technical aptitude to assist customers with rented items
• Valid Driver's License
• Results-oriented with the ability to serve stores with humility and be a steward of Nation's Best's values
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills
• Physical ability to lift and carry items weighing up to 75 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
• Availability to work a flexible schedule, including weekends, to accommodate the needs of the business

What’s It Like To Work for Nation's Best?

• Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
• Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
• Autonomy: We empower entrepreneurial spirit in all our associates.
• Relationships: We believe the core of our business is the relationships we build.
• Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
• Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
• Growth Mindset: We are focused on long-term growth, both in our associates and the company.
• Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
• Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
• Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.