Rental Sales/Service - BTU Building Materials

BTU Building Materials & Burns Do it Center; Las Vegas (NM); On-site; USD 21,000 - 32,000; Full time

Job summary

Nation’s Best is seeking a Rental Sales & Service Specialist to assist customers with hardware products and rental equipment. You will process rental orders, handle payments and deposits, and verify customer information at the point of sale.

Additionally, you’ll coordinate pick-up and return logistics, upsell related items, and promote the Do It Best rewards program to foster loyalty. Strong customer service and POS proficiency are essential.

Qualifications

• Experience using POS systems in retail or hardware stores.
• Strong customer-service skills and interpersonal abilities.
• Ability to multitask in a fast-paced retail environment.
• Comfort with basic computer use and product knowledge.

Responsibilities

• Greet and assist customers with hardware products and rentals.
• Process rental orders, payments, deposits, and verify customer information.
• Coordinate equipment pick-up and return logistics.
• Upsell related products and promote rewards programs.
• Answer phone inquiries and maintain a clean, safe work area.

Skills

POS systems

Customer service

Interpersonal skills

Multi-tasking

Tools

POS software

Job description

Rental Sales & Service SpecialistWhat You’ll DoGreet and assist customers, providing expert guidance on hardware products, power tools, and machineryProcess rental orders, including agreements, payments, and deposits, and verify customer infoCoordinate equipment pick-up and return logistics to ensure smooth transactionsPromote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyaltyAnswer phone calls professionally and address customer inquiriesFollows company standards and procedures to ensure efficient operations and meet customer expectationsMaintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrationsAssist customers with troubleshooting and resolving issues related to rented equipmentContinuously seeks product and project knowledge to better assist customers and identify unique selling opportunitiesResolves customer issues with the support and guidance of managementKeep the work area clean, organized, and safe for both customers and staffPerform other tasks as assigned by managementWhat You’ll Bring:Proficiency in using computers and operating point-of-sale (POS) systemsProven experience in hardware/lumber sales, retail, or a related field is preferredStrong knowledge of hardware products, applications and troubleshooting techniques desiredProduct knowledge and technical aptitude to assist customers with rented itemsValid Driver's LicenseResults-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s valuesDemonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexibleStrong interpersonal skills with the willingness to consistently provide superior customer service skillsPhysical ability to lift and carry items weighing up to 75 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shiftAvailability to work a flexible schedule, including weekends, to accommodate the needs of the businessWhat’s It Like To Work for Nation’s Best?Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.Autonomy: We empower entrepreneurial spirit in all our associates.Relationships: We believe the core of our business is the relationships we build.Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.Growth Mindset: We are focused on long-term growth, both in our associates and the company.Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.