Rental Sales Representative

Ryder System, Inc.; Cedar Falls (IA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

RyderShares discount

Job summary

Ryder System, Inc. in Cedar Falls is seeking a Customer Service Coordinator / Rental Sales Representative to support lease and rental customers.

The role combines sales, operations and account management across Sales, Marketing, Operations and Asset Management to drive growth and service quality. The position offers a Monday–Friday 1st shift schedule with occasional Saturdays, competitive pay, OT eligibility, and a full benefits package including health, dental, vision, life, disability, and a

Qualifications

• H.S. diploma/GED required
• One (1) year or more sales experience required

Responsibilities

• Sales & Marketing: handle inbound/outbound sales and marketing data entry; maximize rate opportunities and generate leads
• Operations & Asset Management: coordinate with Maintenance, Asset Management, Sales, and Marketing to maximize fleet utilization
• Customer: grow relationships and ensure customer satisfaction; resolve concerns and disputes
• Communication: build relationships and clearly articulate Ryder products and services

Skills

Verbal communication

Written communication

Sales experience

Customer service

Cross-functional

Education

HS diploma/GED

Job description

Job Description

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

The Rental Sales Representative is responsible for acting as the front-line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This requires the Rental Representative to work cross-functionally across Sales, Marketing, Operations, and Asset Management while utilizing excellent customer communication skills. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building. We allow you to carve out your own career path and promote from within, based on performance.

If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturdays (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401 (k) employer match, and a discount on RyderShares!

Rental Location - Cedar Falls IA

Work Schedule - Monday through Friday 1st Shift

Hourly | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies" and one of "Reader's Choice Excellence Awards" by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award".

Essential Functions

• Sales & Marketing: Handle sales and sales process for inbound calls as well as outbound solicitation. Responsible for executing the business unit's marketing plan, maintain current accurate data within the company's marketing database, maximize rate opportunities within the market place, responsible for generating rental, lease and used vehicle sales leads, maintain and expand relationships with existing customer base, ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand, meet overall Ryder market share by successfully executing the sales and marketing initiatives
• Operations & Asset Management: Responsible for the overall profitable operations and asset management of a rental location. Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction. Maintain compliance with company, local, state, federal and other regulatory agencies. Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet
• Customer: Drive profitable revenue growth by maintaining and growing customer relationships. Responsible for overall satisfaction for all internal and external customers. Reconcile all customer concerns, issues, and disputes in order to maintain the ongoing relationship
• Communication: Builds constructive and effective relationships with both internal and external customers. Maintain composure when addressing stressful situations. Clearly articulates Ryder's product and service offerings

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more sales experience required

DOT Regulated: No

#LI-JM

#INDexempt

#FB

Job Category: Sales Support

Our Culture & Commitment

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Pay Range

21.00

22.00

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.