Rental & Repair Shop Supervisor 26/27

Alterra Mountain Company; Warren (VT); On-site; USD 84,000 - 91,000; Full time

Job summary

Sugarbush Resort in Vermont is seeking a Rental Shop Supervisor to lead the Lincoln Peak Rental Shop, oversee rental, demo, tuning and repair, and ensure exceptional guest service. This hands-on role focuses on equipment readiness, safety, and efficient operations while helping the department reach its goals.

The position runs from 11/01/2026 through 05/07/2027, with a biweekly pay range of $1,840 to $2,000.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Previous supervisory or leadership experience required; experience in rental, retail, service, or repair preferred.
• Previous ski/snowboard tuning, equipment repair, or hard goods experience preferred.
• Demonstrated mechanical aptitude and ability to work with hand tools and equipment.
• Strong guest service, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Familiarity with RTP or similar point-of-sale and rental management systems preferred.
• Must be a skiing or snowboarding enthusiast with a strong understanding of ski resort operations and equipment.
• Ability to work weekends, holidays, and other periods of peak business demand.

Responsibilities

• Lead and support daily rental, demo, repair, and tuning operations at the Lincoln Peak Rental Shop.
• Supervise, train, and support a team of 10-20 employees while promoting a safe, productive, and guest-focused environment.
• Monitor business levels and staffing needs, making operational adjustments to support service and efficiency goals.
• Resolve guest and employee concerns in a professional and timely manner.
• Utilize RTP and other rental management systems to support daily operations and accurate transactions.
• Maintain the readiness, organization, and safety of rental and demo equipment fleets.
• Perform and oversee equipment inspections, testing, tuning, repairs, and related service work in accordance with company and industry standards.
• Support daily shop operations, including opening and closing procedures, facility security, and operational readiness.
• Ensure compliance with all company safety, risk management, and equipment testing requirements.
• Perform any role within the rental operation as needed to support business demands and deliver exceptional guest service.

Skills

Guest service

Communication

Problem solving

Leadership

Supervisory experience

Mechanical aptitude

Team training

Education

High school diploma

Tools

RTP

POS systems

Job description

RESORT OVERVIEW:

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY:

The Rental Shop Supervisor supports the daily operation of the Lincoln Peak Rental Shop by providing leadership to staff, ensuring exceptional guest service, and overseeing rental, demo, tuning, and repair activities. This hands‑on role helps maintain efficient operations, equipment readiness, safety standards, and a positive team environment while supporting the department's operational and financial goals. This position works from 11/01/2026-05/07/2027. The pay range is between $1,840-$2,000 every two weeks.

RESPONSIBILITIES:

• Lead and support daily rental, demo, repair, and tuning operations at the Lincoln Peak Rental Shop.
• Supervise, train, and support a team of 10-20 employees while promoting a safe, productive, and guest-focused environment.
• Monitor business levels and staffing needs, making operational adjustments to support service and efficiency goals.
• Resolve guest and employee concerns in a professional and timely manner.
• Utilize RTP and other rental management systems to support daily operations and accurate transactions.
• Maintain the readiness, organization, and safety of rental and demo equipment fleets.
• Perform and oversee equipment inspections, testing, tuning, repairs, and related service work in accordance with company and industry standards.
• Support daily shop operations, including opening and closing procedures, facility security, and operational readiness.
• Ensure compliance with all company safety, risk management, and equipment testing requirements.

• Perform any role within the rental operation as needed to support business demands and deliver exceptional guest service.

QUALIFICATIONS:

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous supervisory or leadership experience required; experience in a rental, retail, service, or repair environment preferred.
• Previous ski/snowboard tuning, equipment repair, or hard goods experience preferred.
• Demonstrated mechanical aptitude and ability to work with hand tools and equipment.
• Strong guest service, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Familiarity with RTP or similar point-of-sale and rental management systems preferred.
• Must be a skiing or snowboarding enthusiast with a strong understanding of ski resort operations and equipment.
• Ability to work weekends, holidays, and other periods of peak business demand.
• Ability to lift and move equipment and merchandise and perform the physical requirements of the position.

Sugarbush Resort is an Equal Opportunity Employer