Rental & Repair Shop Supervisor 26/27

Sugarbush Resort; United States; Presencial; USD 84.000 - 91.000; Jornada completa

Descripción de la vacante

Sugarbush Resort is seeking a Season Rental Shop Supervisor for its Lincoln Peak Rental Shop. You will lead daily rental, demo, repair, and tuning operations, guiding a team of 10–20 staff while ensuring exceptional guest service and safety.

The role runs from 11/01/2026 to 05/07/2027 with a biweekly pay range of $1,840–$2,000. This is a physically active, on-site seasonal position requiring weekend/holiday availability and a passion for skiing or snowboarding.

Formación

• At least 18 years old.
• High school diploma or equivalent.
• Previous supervisory or leadership experience in rental, retail, service, or repair environment preferred.
• Ski/snowboard tuning or equipment repair experience preferred.
• Demonstrated mechanical aptitude with hand tools.
• Strong guest service, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Familiar with RTP or similar rental management systems.
• Must be a skiing or snowboarding enthusiast with understanding of resort operations and equipment.
• Weekend/holiday availability.
• Ability to lift and move equipment and perform physical requirements.

Responsabilidades

• Lead and support daily rental, demo, repair, and tuning operations at the Lincoln Peak Rental Shop.
• Supervise, train, and support a team of 10-20 employees while promoting safety, productivity, and guest focus.
• Monitor staffing levels and adjust to meet service and efficiency goals.
• Resolve guest and employee concerns promptly and professionally.
• Utilize RTP and other rental systems for daily operations and accurate transactions.
• Maintain readiness, organization, and safety of rental and demo equipment fleets.
• Perform equipment inspections, testing, tuning, and related service work to standards.
• Support daily shop operations including opening/closing, security, and readiness.
• Ensure compliance with safety, risk management, and testing requirements.
• Fill in other roles within the rental operation as needed to meet business demands.

Conocimientos

Leadership

Guest service

Communication

Problem-solving

Fast-paced

Team management

Skiing enthusiasm

Multitasking

Safety awareness

Educación

High school diploma

Herramientas

RTP system

Descripción del empleo

Seasonal RESORT OVERVIEW :

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? :

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.

POSITION SUMMARY :

The Rental Shop Supervisor supports the daily operation of the Lincoln Peak Rental Shop by providing leadership to staff, ensuring exceptional guest service, and overseeing rental, demo, tuning, and repair activities. This hands‑on role helps maintain efficient operations, equipment readiness, safety standards, and a positive team environment while supporting the department's operational and financial goals. This position works from 11/01/2026-05/07/2027. The pay range is between $1,840-$2,000 every two weeks.

RESPONSIBILITIES :

• - Lead and support daily rental, demo, repair, and tuning operations at the Lincoln Peak Rental Shop.
• - Supervise, train, and support a team of 10-20 employees while promoting a safe, productive, and guest‑focused environment.
• - Monitor business levels and staffing needs, making operational adjustments to support service and efficiency goals.
• - Resolve guest and employee concerns in a professional and timely manner.
• - Utilize RTP and other rental management systems to support daily operations and accurate transactions.
• - Maintain the readiness, organization, and safety of rental and demo equipment fleets.
• - Perform and oversee equipment inspections, testing, tuning, repairs, and related service work in accordance with company and industry standards.
• - Support daily shop operations, including opening and closing procedures, facility security, and operational readiness.
• - Ensure compliance with all company safety, risk management, and equipment testing requirements.
• - Perform any role within the rental operation as needed to support business demands and deliver exceptional guest service.

QUALIFICATIONS :

• - Must be at least 18 years of age.
• - High school diploma or equivalent required.
• - Previous supervisory or leadership experience required; experience in a rental, retail, service, or repair environment preferred.
• - Previous ski/snowboard tuning, equipment repair, or hard goods experience preferred.
• - Demonstrated mechanical aptitude and ability to work with hand tools and equipment.
• - Strong guest service, communication, and problem‑solving skills.
• - Ability to work effectively in a fast‑paced environment while managing multiple priorities.
• - Familiarity with RTP or similar point-of-sale and rental management systems preferred.
• - Must be a skiing or snowboarding enthusiast with a strong understanding of ski resort operations and equipment.
• - Ability to work weekends, holidays, and other periods of peak business demand.
• - Ability to lift and move equipment and merchandise and perform the physical requirements of the position.

Sugarbush Resort is an Equal Opportunity Employer