Rental Office Manager

Nelson Connects; California; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in property management is hiring a Rental Office Manager to oversee leasing processes and tenant relations in a dynamic environment. This role requires excellent customer service skills and the ability to handle administrative and operational tasks effectively. Candidates should have a Bachelor’s degree and experience in multi-family property management.

Benefits

Medical insurance

401(k)

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience in multi-family property management is a strong asset.
• Familiarity with legal aspects of lease administration is essential.

Responsibilities

• Manage leasing lifecycle: show units, process applications, prepare lease documents.
• Perform market rent assessments and provide recommendations for pricing.
• Respond promptly to resident service requests and coordinate with maintenance.

Skills

Customer Service

Attention to Detail

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

Yardi property management software

Job description

This range is provided by Nelson Connects. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Nelson Connects

A Rental Office Manager who plays a key role in managing the leasing process, supporting day-to-day property operations, and serving as the primary liaison to residential tenants. This position demands exceptional customer service, attention to detail, and the ability to balance administrative, legal, and operational responsibilities in a dynamic multi-family rental environment.

We’re seeking a proactive, energetic, and detail-oriented professional who excels in tenant relations, communicates clearly and professionally, and maintains confidentiality at all times.

What you'll be doing:

• Maximize occupancy across the portfolio through effective leasing strategies and targeted marketing efforts (e.g., Zillow, apartment listing platforms).
• Manage leasing lifecycle: show units, process applications, and prepare lease documents.
• Perform market rent assessments and provide recommendations for pricing and annual rent increases.
• Maintain and update leasing metrics and generate regular reports (e.g., lease length, move-out reasons).
• Manage the prospective tenant waitlist with support from internal team members.
• Oversee sales efforts and property tours.
• Prepare and maintain comprehensive rental application packets and forms.
• Conduct introductory calls with incoming residents and coordinate move-in logistics.
• Inspect property grounds and units regularly to ensure operational standards are upheld.
• Respond promptly and professionally to resident service requests and coordinate with maintenance or appropriate departments as needed.
• Assist with resolving resident concerns and document issues for review by the Property Administrator and management.
• Record and track rent payments accurately in Excel and Yardi.
• Manage distribution of community access items (e.g., pool keys).
• Support special projects and carry out other duties as assigned by the Property Administrator or leadership.
• Ensure compliance with company policies, procedures, and ethical standards in all work-related activities.

What you bring:

Education & Experience:

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Experience in high-volume, multi-family property management or military housing considered a strong asset.
• Familiarity with legal aspects of lease administration is essential.

Computer Skills:

• Proficiency in Microsoft Excel, Word, Outlook, and Windows OS.
• Experience with Yardi property management software preferred.
• Ability to quickly adapt to new software and systems.

Preferred Certifications:

• Coursework or certification from the California Apartment Association is a plus.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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Inferred from the description for this job

Medical insurance

401(k)

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