Rental Manager

Ryder System, Inc.; Iowa (LA); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. in Des Moines, IA is seeking a Customer Service Coordinator/Manager Rental to lead the rental unit toward profitability through marketing, sales execution, financial oversight, leadership, fleet management, and customer retention.

The role involves coordinating resources, ensuring safety, and maintaining strong internal/external relationships. The position demands strategic marketing, sales discipline, and cross-functional leadership to drive market penetration and fleet

Qualifications

• College degree/Technical Certification required related field of study.
• Bachelor's degree preferred related field of study.
• Three (3) years or more rental or sales experience required.
• Travel 10-20% travel expected.

Responsibilities

• Ensure operational efficiencies across all locations.
• Oversee day-to-day coordination of resources (assets and personnel).
• Maintain safe work environment and communicate between rental and maintenance operations.
• Drive profitable revenue growth by maintaining and growing customer relationships.

Skills

Team leadership

Verbal communication

Written communication

High energy

Education

College degree

Bachelor's degree

Job description

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Build on Your Career with a Company That Has a Future

At Ryder, our most important competitive advantage is our people.CULTURE- INTEGRITY- FAMILY.

As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Summary

The Manager Rental is responsible for leading the business unit to overall profitability and growth of the rental product line through successful implementation of: marketing, sales execution, financial responsibilities, leadership, operations, fleet management, customer retention, development and communication.

Location & Hours

Des Moines, IA

First Shift Schedule: Monday - Friday

Here it from people who work here! https://www.youtube.com/watch?v=usBbl6L1V6EThis is Ryder: https://www.youtube.com/watch?v=b24PFgxvVS0

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Company Recognition

• Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies", & one of “Reader's Choice Excellence Awards" by Inbound Logistics.
• What about our green initiative…? We have the largest EV footprint in the U.S.

Essential Functions

Ensure operational efficiencies across all locations. Oversee day to day coordination of resources both asset and personnel to meet customer needs. Ensure & maintain a safe work environment. Directly responsible for ensuring effective communication between the rental operations and the maintenance operations on a local level throughout the entire BU. Customer Drive profitable revenue growth by maintaining and growing customer relationships. Responsible for overall satisfaction for all internal and external customers. Oversee all customer concerns, issues, disputes in order to maintain and grow the relationship. Communication Ability to speak to and articulate the performance of the business unit to all aspects of mgmt. Builds constructive and effective relationships with both internal and external customers. Communicates effectively across all functions. Maintains composure when addressing stressful situations. Clearly articulates Ryder's product and service offerings. Marketing Drive rental utilization through successful market penetration using sound marketing activities. Oversee all RAM and Rental Counter marketing activities. Activities include successful implementation of business units marketing plans consisting of consumer, local , regional & national programs as well as the coordination of all the marketing activities of RAMS as well as all rental personnel. Oversee and direct all marketing promotions such as direct mail, inbound and outbound telemarketing, outside sales efforts, weekly blitz activities and maintains constant communication with the Field Marketing Coordinator. Ensure inbound and outbound telemarketing standards are being met at the companys required levels. Drive all RAM and Rental Counter marketing activities. Drive and execute sales events such as blitzes and customer appreciation activities etc. Market share & Penetration. React to market changes with a sense of urgency in order to maintain and grow market. Ensure appropriate staffing levels at all full service locations. Anticipate market & customer needs by either moving equipment in or out of locations to meet demands as well as recognize and react quickly to market opportunities. Accurately forecast market potential and current demand to optimize and react appropriately with the fleet and sales force. Financial. Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plans. Directly responsible for maintaining compliance with company, local, state, federal and other regulatory agencies. Ability to forecast monthly, quarterly and annual results accurately and timely. Responsible for analyzing and interpreting performance through multiple financial reports and metrics. Leadership. Ability to manage relationships and build effective teams. Responsible for the overall development and guidance of employees to meet revenue and margin goals. Understand the importance of responsibility, accountability and commitment. Ability to effectively manage processes and drive results. Operations & Fleet Mgmt. Drive consistency across locations by ensuring proper branding of the Ryder label (i.e., proper uniforms, office appearance, fleet condition, point of sale marketing materials, hours of operations etc., ). Sales Execution. Enforce authority guidelines/ limits for pricing within the rental counter, RSRs and RAM sales forces. Maintain competitive awareness and market pricing. Directly responsible for overseeing the execution of the entire plan to close process at all locations. Responsible for sales protocols between all RAMs and Rental Counters including lead generation and follow up. Additional Responsibilities. Performs other duties as assigned.

Skills and Abilities

Ability to build and develop a team. Deals comfortably with senior management. High energy, self motivated, self directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced team environment. Strong verbal and written communication skills.

Qualifications

• College degree/Technical Certification required related field of study
• Bachelor's degree preferred related field of study
• Three (3) years or more rental or sales required
• Travel 10-20%

Job Category

Operations and Support

Compensation Information

Pay Type: Salaried

Minimum Pay Range: 85000

Maximum Pay Range: 85000

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Explore Opportunities

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry‑leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Additional Information

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