Rental Inside Sales Representative

Warren CAT; Odessa, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Warren CAT in Odessa, TX is seeking a Rental Inside Sales Representative to drive revenue growth in machinery, tool and equipment rental. You will conduct outbound calls to dormant or lost customers, understand rental needs, recommend products, and coordinate delivery.

The role requires a four-year degree or 1-3 years rental industry experience, strong communication and negotiation skills, and a valid driver's license. Expect a fast-paced environment with safety policies and travel up to 20%.

Qualifications

• Bachelor’s degree from a four-year college or university; or one to three years’ related rental equipment industry experience and/or training; or an equivalent combination of education and experience.
• Basic PC skills; working knowledge of spreadsheets, databases, and web-based platforms.

Responsibilities

• Drive and achieve rental revenue growth by outbound calls to dormant, inactive and lost customers.
• Develop and maintain relationships, providing exceptional customer service.
• Understand customer rental needs and recommend products/services.
• Prepare and assist with rental quotes and coordinate pickup/delivery of rentals.
• Maintain product knowledge to provide best solutions for customer needs.

Skills

Customer service

Communication

Negotiation

Problem solving

Decision making

Relationship building

Multi-tasking

Time management

Reading & interpreting

Report writing

Education

Bachelor's degree

Tools

None

Job description

The Rental Inside Sales Representative (RISR) is responsible for driving and achieving machinery, tool and equipment rental revenue growth by conducting outbound calls to dormant, inactive and/or lost customers. Developing and maintaining relationships, providing exceptional customer service and strong product knowledge are key to the success of this position and the department.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Drive and achieve machinery, tool and equipment rental revenue growth by conducting outbound calls to all dormant, inactive and lost customers on a consistent basis. Utilize dormant, inactive and lost customers list daily.
• Drive rental campaigns and rental promotional activities as assigned.
• Develop and maintain relationships internally and externally, providing exceptional customer service and satisfaction.
• Understand customer rental needs; recommend products and services to existing and potential customers.
• Negotiate rental contracts in accordance to all company policies, procedures and/or guidelines; utilize appropriate discretion to maintain profit margin.
• Prepare and assist with rental quotes.
• Complete rental transactions accurately and timely; coordinate pickup and/or delivery of rental equipment.
• Determine cost effective method to transfer equipment between stores as needed. Track all rental equipment transfers.
• Compare computer and physical inventory counts and solve any discrepancies as needed.
• Obtain credit PO requirements from our internal credit department as needed on a daily basis.
• Demonstrate safe and proper operation of equipment to customers.
• Accurately document lost rentals from customer and sales representatives.
• Ensure cash (COD) accounts are collected and maintained throughout the rental period.
• Invoice rental fuel, maintenance, damage, and transportation costs as needed.
• Provide prompt response to incoming calls and return of voice messages.
• Ensure company policies, safety policies, and work processes are followed and in compliance.
• Attend trade shows.
• Maintain product knowledge in order to provide best solutions for customer needs.

WHAT YOU'LL NEED:

• Bachelor’s degree from a four-year college or university; or one to three years’ related rental equipment industry experience and/or training; or an equivalent combination of education and experience.
• Basic PC skills required, should have a working knowledge of spreadsheet, database, and web-based computer platforms.
• Excellent communication, interpersonal, persuasion, negotiating, relationship building, problem-solving and decision-making skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to multi-task and excel in a fast-paced work environment.
• Valid driver’s license and clean driving record.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 20%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.