Rental Field Service Technician - Wagner CAT Rental

Wagner Equipment Co; Silverthorne (CO); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

PTO 96 hours first year

8 company paid holidays

Medical, dental, vision insurance

Life and AD&D Insurance

401K with up to 7% company match

Tuition Reimbursement

EAP

Employee discounts

MSHA/OSHA compliant tooling and safety

Job summary

Wagner Equipment Co. in Colorado is seeking a Rental Equipment Field Service Technician to diagnose, troubleshoot and repair CAT equipment at customer sites.

You'll work with supervision and collaborate with the Service, Product Support, and Sales teams to meet customer needs. Qualifications include a high school diploma or GED, 3+ years of heavy equipment service experience, and the ability to read schematics.

Qualifications

• High School Diploma or GED required.
• CAT-related courses are preferred.
• 3+ years servicing heavy equipment experience.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.
• Ability to work independently with minimal direction.

Responsibilities

• Diagnose, troubleshoot, and repair heavy equipment at customer sites.
• Maintain service reports and SIMS codes with proper grammar.
• Transmit timecards, photos, and reports electronically.
• Maintain customer records and receipts for accounting.
• Coordinate with Service, Product Support, and Sales teams.
• Explain diagnosis and repair status to customers.
• Coach other technicians and promote Wagner Equipment Co.
• Read electrical/hydraulic schematics to guide repairs.
• Safely rig components for lifting and install major parts.
• Ensure service vehicle is in good repair; adhere to MSHA/OSHA rules.

Skills

Heavy equipment servicing

Customer service

Data entry

Administrative/clerical

Safety knowledge

Independent work

Reading/writing math skills

Education

High School Diploma or GED

CAT related courses

Tools

MS Word

Outlook

DBS

ET/SIS/SIS Web/STW

MSHA compliance

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Equipment Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate:$27.00 - $35.88 per hour + 15% location differential
Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• 3+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to work independently with little or no direction

Preferred Education and Experience:

• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Relevant CAT related courses
• Well-rounded knowledge of CAT equipment

Additional Eligibility Requirements:

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Travel Requirements:

• 75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WRENTS

#CATRENTAL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.