RENTAL FIELD SERVICE TECHNICIAN

Carter Machinery; Baltimore (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Rental Field Service Technician to join their dynamic team in Baltimore. In this role, you will leverage your advanced mechanical skills to maintain and repair Caterpillar and allied rental equipment, both in the shop and on-site. With a focus on customer satisfaction, you will utilize your troubleshooting expertise to ensure equipment reliability and performance. This position offers a competitive starting salary, a generous sign-on bonus, and a comprehensive benefits package, making it an exciting opportunity for skilled technicians looking to advance their careers in a supportive environment.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) with matching

Life and disability insurance

In-house training programs

Employee referral bonus program

Discounts on cellular service and vehicles

Opportunities for overtime

Qualifications

• 3+ years of experience in advanced mechanical service and repairs.
• Ability to work independently and as part of a team.

Responsibilities

• Perform maintenance and repairs on Caterpillar rental equipment.
• Troubleshoot and analyze mechanical issues at customer job sites.

Skills

Mechanical Aptitude

Troubleshooting Skills

Customer Interaction

Communication Skills

Critical Thinking

Education

High School Diploma or GED

Tools

Technical Software

Job description

We are currently offering a $5,000 sign-on bonus for Rental Field Service Technician new hires. $2,500 is payable after 90-days of employment, and the remaining $2,500 is payable after 180 days of employment.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is hiring a Rental Field Service Technician in Baltimore, Maryland. The Rental Field Service Technician applies advanced-level mechanical aptitude to perform maintenance and repairs to Caterpillar and allied rental equipment in the shop and at customer job sites; applies troubleshooting techniques and determines proper repair procedures; prepares parts requisitions. Seeking candidates with a minimum of three years of experience performing advanced-level mechanical service and repairs to Caterpillar and related competitive equipment. A high school diploma or GED is required.

Requirements for the Rental Field Service Technician position include:

• Must have thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high-level problems/issues quickly, and improvise using logic and critical thinking skills to make needed repairs.
• Must have advanced-level mechanical aptitude.
• Must have the ability to repair Caterpillar and allied components and machines.
• Must be able to work independently and as part of a team.
• Must be able to interact with customers on a professional level.
• Must be a strong communicator with excellent verbal and written skills.
• Must be self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
• Demonstrates ability to learn and apply new knowledge.
• Proficient in the use of technical software, databases, and manuals.
• Excellent driving record required with the ability to obtain a CDL and/or DOT certification.
• Must be able to work additional hours as needed to meet business and customer demands.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Rental Field Service Technician job, including the ability to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit. The employee must regularly lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Starting Compensation Range: $28.11- $39.45 per hour

Actual base salary may vary based upon, but not limited to, relevant experience, skills, candidate qualifications, education, geographic location, and other relevant business factors. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance e.g., discretionary incentive programs or non-discretionary incentive plans.

Additional Competitive Benefits Package that includes:

• Opportunities for overtime.
• Shift differential (if applicable).
• Health, dental, and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars, and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

*Special rules and restrictions may apply to sign-on bonus eligibility for rehires.