Rental Coordinator - Wagner CAT Rental

Wagner Equipment Co; Aurora (CO); On-site; USD 30,000 - 39,000; Full time

Job summary

Wagner Equipment Co in Aurora, CO is seeking a Rental Coordinator to assist customers in selecting best equipment, manage rental contracts and invoicing, and coordinate shipments. The role emphasizes accuracy, tax compliance, and strong customer service with a focus on CAT and non-CAT rentals.

Responsibilities include processing rentals, maintaining fleet records, coordinating shipping, and assisting sales admin.

Qualifications

• High School Diploma or GED with 1 year experience in a customer-service role
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• College degree or coursework in computers/business/office administration preferred

Responsibilities

• Invoicing rental transactions for Caterpillar and non-CAT equipment and documenting related charges
• Process AG, Caterpillar, and non-CAT rentals and invoices accurately and efficiently
• Maintain rental equipment records when transferred or sold from the fleet
• Apply applicable taxes to invoices
• Review shipping and receiving documents for accuracy
• Assist Rentals Fleet Sales Administrator with rental, credit and sales documents
• Enter lost-sales rental data into the system
• Use DBS to manage reservations, rental contracts, exchanges, and invoices
• Handle overdue contracts and ensure Contracts are current and signed
• Coordinate shipping/receiving with yard personnel
• Understand rental inventory for appropriate rentals
• Complete rental transactions through direct customer contact
• Assist walk-in customers with availability and options of equipment
• Quote rates and aid customers in selecting best equipment option
• Assist customers with invoicing or account-related issues
• Help customers locate appropriate machines for their job
• Perform other duties as assigned by manager

Skills

Data Entry

Telephone Skills

Safety Knowledge

Reading/Writing Skills

Reasoning Skills

Organizational Skills

Communication Skills

Math Skills

Product Knowledge

Microsoft Word and Excel

Education

High School Diploma or GED

College Degree (preferred)

Courses in computers, business and office administration

Tools

DBS

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We're committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Coordinator works with the customer to assist in determining which machine is best suited to the job and coordinates rental transactions on a daily basis in a manner that reflects the company's vision of working as "One Professional Team."

Pay Rate starting at $22.00 per hour.

Pay Rate dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos
• Performs all required steps to accurately and efficiently process AG, Caterpillar, and non-CAT rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Understands and applies the applicable taxes to invoices
• Receives and reviews shipping and receiving documents from the branches for accuracy and completeness
• Assists the Rental Fleet Sales Administrator with preparation, processing, and distribution of rental, credit, and sales documents in a timely manner
• Inputs lost-sales rental data into the computer
• Uses DBS to input reservations, write rental contracts, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers
• Handles overdue rental contracts and expired reservations, and ensures that all contracts are current and signed
• Coordinates shipping and receiving of the machines with the yard personnel
• Thoroughly understands the rental process as to which inventory should be rented
• Completes rental transactions through direct contact with customers
• Assists walk-in customers with information on the availability, job performance, and options of equipment in the rental fleet
• Quotes rates and assists customers in making decisions on best equipment option
• Assists the customer in financial, service, and rental issues relating to invoicing or account information
• Assists customers in locating and choosing the correct machine for their job and application
• Other duties as assigned by manager

Competencies:

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment:

• Noise: Quiet
• Indoors

Physical Demands:

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required Education and Experience:

• High School Diploma or GED1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Preferred Education and/or Experience:

• College Degree
• Courses in computers, business, and office administration

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently