Rental Coordinator - Construction Equipment

Bestline; Jessup (MD); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Rx Coverage

401(k) match

Paid time off

Boot reimbursement

Employee discounts

Life Insurance

AD&D

Disability Insurance

EAP

Job summary

Best Line Equipment is seeking a dedicated Rental Coordinator to serve as the main point of contact for customers—handling inquiries, bookings, and equipment transfers with a focus on timely, accurate service.

You will collaborate with drivers, sales, and service teams, using rental software and CRM tools to ensure seamless reservations, contracts, and billing with top-notch customer care.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license.
• Experience in equipment rental, construction equipment, customer service, or related field is preferred.
• Must possess strong interpersonal skills to interact daily with customers and fellow employees.

Responsibilities

• Serve as the primary point of contact for customers, providing prompt, professional support by phone, email, and in person.
• Utilize rental management software, CRM tools, and Microsoft Office to coordinate reservations, contracts, and customer communications.
• Provide information to customers via telephone or face to face about rented equipment then locate and transfer equipment when necessary.
• Manage rental contracts, billing, equipment availability, and transportation details to ensure accurate and efficient rental operations.
• Assist loading and/or unloading equipment for customers and drivers.
• Coordinate with transportation, service, and yard personnel to maximize equipment availability, ensure on-time deliveries and pickups, and exceed customer expectations.
• Help maintain an organized, professional rental counter and branch environment that reflects our commitment to customer service.

Skills

Customer relationships

Rental coordination

Equipment logistics

Problem solving

Customer service

Education

High school diploma

Tools

Rental management software

CRM tools

Microsoft Office

Job description

Join a fast-paced, customer-focused team where you'll help contractors, industrial businesses, and homeowners get the construction, aerial, compact, and industrial equipment they need to keep projects moving. As a Rental Coordinator, you'll be the central point of communication between customers, drivers, sales, and service, ensuring every rental is accurate, on time, and backed by exceptional customer service.

Successful Rental Coordinators are able to:

• Build strong customer relationships
• Keep rental equipment moving efficiently
• Coordinate deliveries and pickups accurately
• Solve customer issues quickly
• Support branch profitability through excellent service

What You'll Do:

• Serve as the primary point of contact for customers, providing prompt, professional support by phone, email, and in person.
• Utilize rental management software, CRM tools, and Microsoft Office to coordinate reservations, contracts, and customer communications.
• Provide information to customers via telephone or face to face about rented equipment then locate and transfer equipment when necessary.
• Manage rental contracts, billing, equipment availability, and transportation details to ensure accurate and efficient rental operations.
• Assist loading and/or unloading equipment for customers and drivers.
• Coordinate with transportation, service, and yard personnel to maximize equipment availability, ensure on-time deliveries and pickups, and exceed customer expectations.
• Help maintain an organized, professional rental counter and branch environment that reflects our commitment to customer service.

Requirements:

• High school diploma or equivalent preferred.
• Valid driver's license.
• Experience in equipment rental, construction equipment, customer service, or related field is preferred.
• Must possess strong interpersonal skills to interact daily with customers and fellow employees.

Benefits Include:

• Medical, dental, vision, and Rx, effective day one!
• 401(k) with partial company match
• Paid Vacation, Sick Time, and Holidays
• Boot Reimbursement
• Employee discounts
• Company Paid Life & AD&D Policy
• Short- & long-term disability
• Voluntary Supplemental life insurance
• Employee Assistance Program (EAP)

Wage Range: $23.00 - $28.00/hr. (depending upon experience)

Why work at Best Line?

For over 40 years, Best Line Equipment has been family-owned, and that still shows in how we treat our people. With 15+ locations across PA, MD, and NJ - and growing, there's real opportunity here for anyone ready to build a career. We're passionate about helping our employees grow professionally, work as a team, and take pride in serving our customers. Our culture runs on job satisfaction, diversity, and shared accountability. We've been voted Top 100 Best Places to Work in Pennsylvania multiple years running because we've earned it. Come grow with us.

#MP