Rental Coordinator

Thompson Machinery; La Vergne (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical options

Vision insurance

Dental insurance

Disability insurance

Life insurance

401k matching

Profit sharing

Paid holidays

Paid time off

EAP

Tuition reimbursement

Tool discount

Boot stipend

Bonus program

Training program

Uniforms provided

Company events

Job summary

Thompson Machinery is looking for a Rental Coordinator for our Cat Rental Store in Tennessee. You will support rental sales, coordinate orders, pricing, and transportation, and assist the Rental Sales Representatives with day-to-day activities.

You will handle inquiries, reconcile transactions, and help prepare sales proposals while maintaining product knowledge. Daily duties include coordinating equipment transport, replying to customer inquiries, and ensuring efficient operations.

Qualifications

• Ownership mindset and accountability for assigned tasks.
• Dependability and punctuality in daily work.
• Ability to follow written and verbal instructions accurately.
• Professional demeanor and strong customer service.
• Troubleshooting aptitude and problem solving when needed.

Responsibilities

• Provide administrative support to Cat Rental Store and coordinate rental sales.
• Assist Rental Sales Representatives with rental transactions and orders.
• Coordinate transportation/shipping and service requests.
• Reconcile electronic charge transactions.
• Answer phone calls and direct them to the right departments.
• Develop sales proposals from inquiries.
• Schedule, dispatch, and route vehicles for transport.

Skills

Ownership of tasks

Dependable

Follow instructions

Professionalism

Customer service focus

Troubleshooting

Education

High school diploma or equivalent

Tools

Office/phone systems

Job description

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Rental Coordinator position is responsible for providing administrative support to the Cat Rental Store with the coordination and processing of rental sales. Reporting to the Cat Rental Store Manager, the position will work closely with the Rental Asset Manager, assist Rental Sales Representatives with rental transactions and orders, including customer contacts, pricing, inventory availability, coordination of transportation/shipping, and service requests. Rents equipment/attachments and sells accessories at the rental counter or by phone.

ESSENTIAL DUTIES & RESPONSIBILITIES

Candidates must be able to perform each essential duty satisfactorily. Daily operations include operating and moving equipment around the yard. Occasional need to perform these duties outside.

• Reconcile electronic charge transactions.
• Answer telephone and direct calls to correct individuals or departments.
• Assist customers when necessary.
• Develop sales proposals and/or presentations from customer inquiries.
• Maintain adequate product knowledge of equipment & Allied products.
• Research equipment, parts, or Allied products to meet specialized customer requirements.
• Respond to customer inquiries regarding equipment & Allies products.
• Schedule, dispatch, and route vehicles for transport of equipment and Allied products.
• Support sales staff demonstration and sales agreements.
• Coordinate with shop staff regarding repair status and availability of equipment.
• Requires frequent hand use for inspecting, typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.

KNOWLEDGE, TECHNICAL SKILL, & ABILITIES

• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. Respects Company assets.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Understands and remembers all written and verbal instructions. Carries out instructions accurately.
• Deals with adversity in a professional manner. Works effectively with co-workers, sharing credit when appropriate.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Uses personal and company tools/resources effectively. Demonstrates troubleshooting aptitude by thinking through problems.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.