Rental Consultant

Tates Rents; Boise (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee ownership

Health benefits

401K with matching

Monthly bonuses

Use of rental equipment

Paid holidays

Paid parental leave

Job summary

Tates Rents in Idaho invites friendly, customer‑oriented individuals to join our family as Rental Consultants. You’ll greet customers, demonstrate equipment, resolve issues, and maintain a safe, clean showroom and yard while following company protocols.

This role emphasizes safety, accuracy in rental contracts, and a positive, team‑oriented attitude. As an employee‑owned company, we value dedication, reliability and clear communication.

Qualifications

• Excellent customer service skills are required.
• Must be able to understand and complete written and verbal instructions.
• Cooperate with coworkers and maintain a professional appearance.
• Maintain patience and composure in challenging situations.
• Must be able to use math to solve problems and interpret rental contracts.
• Must speak English clearly; additional languages are a plus.

Responsibilities

• Greet customers promptly as they arrive at the store, resolve customer problems, fill propane tanks, keep showroom, trucks and work areas clean.
• Demonstrate equipment features to customers and assist with loading and unloading of equipment.
• Organize and maintain the equipment yard to promote safety and efficiency.
• Perform quality control checks to ensure equipment is safe, clean, and in top working condition.
• Inspect returned equipment for fuel levels, operating hours, and wear or damage.
• Wash and clean returned equipment to ensure rental readiness.
• Coordinate with mechanics for repairs and perform minor maintenance.
• Maintain a positive, customer-first attitude and deliver outstanding service.
• Understand and interpret rental contracts accurately.
• Follow all safety protocols and company procedures.

Skills

Customer service

Written and verbal instructions

Cooperative with coworkers

Patience

Professional appearance

Mathematics

English language

Education

High school diploma or GED (preferred)

Job description

Description

Join our family! Tates Rents is an employee-owned and operated business that has been serving Idaho since 1946. Our success wouldn’t be possible without the hard work and dedication of our valued employees. Our rental consultants make the first and lasting impression on our loyal customers and are the reason they keep coming back. If you are customer service oriented and driven to help influence the experiences of those around you, this is the position that lays the groundwork for long-term success at Tates Rents - and yes, you’ll get to operate a wide range of equipment every day!

Requirements

Essential Job Duties and Responsibilities

• Greet customers promptly as they arrive at the store, resolve customer problems, fill propane tanks, keep showroom, trucks and work areas clean
• Demonstrate equipment features to customers and assist with loading and unloading of equipment
• Organize and maintain the equipment yard to promote safety and efficiency
• Perform quality control checks to ensure all equipment is safe, clean, and in top working condition
• Inspect returned equipment for fuel levels, operating hours, and general wear or damage
• Wash and clean returned equipment to make sure it’s rental-ready for the next customer
• Conduct minor maintenance and coordinate with mechanics for more extensive repairs
• Maintain a positive, customer-first attitude and deliver outstanding service
• Understand and accurately interpret rental contracts
• Work with a strong focus on personal and team safety, following all company protocols and procedures
• Perform other duties as requested

Qualifications

Education, Skills & Requirements

• Must possess excellent customer service skills
• Must be able to provide, understand and complete written and verbal instructions
• Maintain a cooperative relationship with co-workers
• Must be able to maintain a high degree of patience
• Must maintain a professional appearance
• Must be able to use mathematics to solve problems
• Must be able to speak English clearly and write legibly. Ability to speak another language is a plus.
• Must pass a company drug screen
• Must have a valid driver’s license (21 years of age or over for driving positions)
• A high school diploma or GED is preferred but not required

Working conditions

• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• The worker is subject to hazards: Includes a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

Benefits

Work for Idaho's rental industry leader, with an established history of success. Tates Rents takes pride in treating its customers and employees like family.

• Qualify for employee ownership! Tates Rents is 100% employee owned.
• Qualify for top notch health benefits, including vision and dental
• 401K benefits with generous dollar for dollar matching up to 4% of your compensation.
• Ability to earn monthly bonuses based on company performance. (Make the company better every day and share in the earned success.)
• Use rental equipment upon availability and approval
• Five paid holidays and ability to earn additional paid time off
• Two weeks of paid parental leave
• https://www.tatesrents.com/culture-benefits/