Customer-Focused Rental Specialist (Employee-Owned)

Tates Rents; Boise (ID); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee ownership

Health benefits

401K with matching

Monthly bonuses

Use of rental equipment

Paid holidays

Paid parental leave

Job summary

Tates Rents in Idaho invites friendly, customer‑oriented individuals to join our family as Rental Consultants. You’ll greet customers, demonstrate equipment, resolve issues, and maintain a safe, clean showroom and yard while following company protocols.

This role emphasizes safety, accuracy in rental contracts, and a positive, team‑oriented attitude. As an employee‑owned company, we value dedication, reliability and clear communication.

Qualifications

• Excellent customer service skills are required.
• Must be able to understand and complete written and verbal instructions.
• Cooperate with coworkers and maintain a professional appearance.
• Maintain patience and composure in challenging situations.
• Must be able to use math to solve problems and interpret rental contracts.
• Must speak English clearly; additional languages are a plus.

Responsibilities

• Greet customers promptly as they arrive at the store, resolve customer problems, fill propane tanks, keep showroom, trucks and work areas clean.
• Demonstrate equipment features to customers and assist with loading and unloading of equipment.
• Organize and maintain the equipment yard to promote safety and efficiency.
• Perform quality control checks to ensure equipment is safe, clean, and in top working condition.
• Inspect returned equipment for fuel levels, operating hours, and wear or damage.
• Wash and clean returned equipment to ensure rental readiness.
• Coordinate with mechanics for repairs and perform minor maintenance.
• Maintain a positive, customer-first attitude and deliver outstanding service.
• Understand and interpret rental contracts accurately.
• Follow all safety protocols and company procedures.

Skills

Customer service

Written and verbal instructions

Cooperative with coworkers

Patience

Professional appearance

Mathematics

English language

Education

High school diploma or GED (preferred)

Job description

Tates Rents in Idaho invites friendly, customer‑oriented individuals to join our family as Rental Consultants. You’ll greet customers, demonstrate equipment, resolve issues, and maintain a safe, clean showroom and yard while following company protocols.

This role emphasizes safety, accuracy in rental contracts, and a positive, team‑oriented attitude. As an employee‑owned company, we value dedication, reliability and clear communication.