Rental Car Return Specialist — Fast, Friendly Service

Hertz; Kailua (HI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Sign-on Bonus

Career growth opportunities

Paid Training

Medical, Dental, Vision benefits after

Job summary

Hertz is hiring an Onsite Return Agent at our Kailua-Kona location. The role focuses on delivering fast, courteous vehicle return experiences and serving as a brand ambassador at the airport location.

The position offers an $16.75/hour base plus commission, with a $1,000 sign-on bonus ($500 at 60 days and $500 at 90 days). Benefits information is available; weekly pay and growth opportunities are included.

Qualifications

• Minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
• Proven strong sales and closing skills and the ability to engage customers in a friendly manner.
• Basic computer proficiency.

Responsibilities

• Provide world-class customer service by managing vehicle returns in line with Hertz policies.
• Greet customers warmly and assist with luggage and questions.
• Provide customers with invoices and explain charges clearly.
• Resolve customer issues professionally or escalate to Team Leader as needed.
• Inspect vehicle, note any damage or cleaning needs, and complete documentation.
• Check fuel level and mileage and explain final charges to customers.
• Secure vehicle keys and remind customers to remove personal belongings.
• Share customer feedback with the team to drive improvements.
• Maintain a neat appearance in line with customer service standards.
• Perform other duties as requested by managers or Team Leaders.
• Keep work area organized and clutter-free.

Skills

Customer service

Sales

Communication

Teamwork

Stamina

Job description

Hertz is hiring an Onsite Return Agent at our Kailua-Kona location. The role focuses on delivering fast, courteous vehicle return experiences and serving as a brand ambassador at the airport location.

The position offers an $16.75/hour base plus commission, with a $1,000 sign-on bonus ($500 at 60 days and $500 at 90 days). Benefits information is available; weekly pay and growth opportunities are included.