Rental Branch Manager

Thompson Machinery; Union City (TN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical plan options

Vision and dental insurance

Disability insurance

401k matching

Profit Sharing

8 paid holidays annually

Paid time off (PTO)

Job summary

Thompson Machinery, a long‑established Caterpillar dealer in Tennessee and nearby regions, is seeking a Rental Branch Manager. You will direct the branch store operations for rental equipment and allied products, driving sales, service and parts performance, and lead a team to deliver value to customers and the company.

The role emphasizes staff leadership, customer satisfaction, and collaboration with dealership leadership to achieve profitability and market share goals.

Qualifications

• Bachelor’s degree in business or technical field preferred; High School diploma required.
• Proven experience leading and managing construction equipment sales, service and parts operations, P&L, asset management and budgeting.

Responsibilities

• Direct all aspects of the rental branch store business for rental equipment and allied products, including sales, service and parts.
• Lead a branch workforce in collaboration with Sales, Parts and Service management.
• Implement branch strategies to expand market share and customer base.
• Maintain staffing, scheduling, customer satisfaction, support and resources for the branch.
• Meet or exceed customer expectations through sales, service, parts and dealership processes.

Skills

Quantitative leadership

Customer relationships

Budgeting

Asset management

P&L responsibilities

Sales coordination

Service & parts operations

Education

Bachelor’s degree in business or technical field

High School diploma required

Tools

MS Office

Job description

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go‑to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

What You Will Do

The Rental Branch Manager directs all aspects of the company’s Branch Store business for rental equipment and allied products, including sales, service, and parts. The position will foster an environment of team, centered around its employees and its customer base. The Rental Branch Manager supports implementing strategies for the branch territory, including expanding market share and customers within the area. Maintains appropriate staffing, scheduling, customer satisfaction, support and resources for the branch location. Reporting to the Rental General Manager, the Rental Branch Manager works closely with rental Sales, Service and Parts leadership within the Dealership and Caterpillar to leverage resources to align and deliver company goals for profitability, market share and customer satisfaction. Responsible to meet or exceed customer expectations through the sales, service, parts and Dealership business processes.

Essential Duties & Responsibilities

• Responsible for managing/providing the Thompson Retail Experience for all rental product inquiries.
• Works closely with Sales, Parts, and Service management to lead a successful Branch workforce.
• Knowledge and understanding of the Dealership business model, construction equipment sales and service, and a familiarization with construction industry customers and project management.
• Able to function efficiently in, and to manage a team-oriented, collaborative work environment.
• Excellent communications ability with external customers and suppliers, and internal resources.
• Requires frequent hand use for inspecting, typing, operating the phone, handling materials, and other job-related tasks
• May work in situations where hazards may be present
• Other duties as assigned

What We Expect Of You

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

Basic Qualifications

• Bachelor’s Degree in business or technical field preferred, High School diploma required.
• Proven quantitative experience leading and managing construction equipment sales, service and parts operations, P&L responsibilities, asset management, and budgeting.

Knowledge, Technical Skill, & Abilities

• Ability to develop, maintain and manage strong customer relationships with area construction contractors, equipment owners and rental customers.
• Experience representing major heavy equipment brands, including the full equipment line and Allied products that complement earth-moving equipment customers.
• Familiarization with equipment delivery, service, repair and parts operations.
• Able to use standard office equipment: computers, calculators, printers, copiers and fax.

What’s In It For You

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.