Rental Associate - Winter Season

Alterra Mountain Company; Winter Park (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Free season pass to Winter Park andall

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) plan with 100% company match -

Mental health resources for all

Food & beverage and retail discounts

Onsite employee childcare based on _av

Discounted equipment rentals, pro-deal

Job summary

Alterra Mountain Company is seeking a Seasonal Rental Associate at Winter Park Resort to provide exceptional guest service by guiding guests in selecting and setting up rental equipment. You will demonstrate knowledge of rental gear and participate in daily maintenance and testing, while following all policies and health codes.

The role involves responsibilities from equipment fitting to safety instructions, with emphasis on customer-focused service in a fast-paced mountain environment.

Qualifications

• High School diploma or GED is required.
• No seasonal experience required but strongly encouraged.
• Previous customer service experience strongly encouraged.
• Basic computer functionality required.

Responsibilities

• Assist guests with selecting and setting up rental equipment.
• Fit correct boot size and determine ski/snowboard length.
• Instruct guests on equipment use and safety procedures.
• Maintain and test rental equipment and perform routine shop upkeep.
• Operate the computerized rental system and ensure accurate forms.
• Comply with safety protocols and health codes.
• Maintain neat, organized shop and collaborate with the team.

Skills

Basic computer functionality

Education

High School diploma or GED

Job description

Seasonal Who We Are

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of rental equipment. They are responsible for demonstrating a high level of knowledge of rental equipment, and being able to advise the guest appropriately. In addition, the Associate will also be involved in regular daily maintenance and testing of the equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

WAGE

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits. Hourly pay range: $19.00 per hour

ESSENTIAL DUTIES

• Maintain a friendly, congenial and helpful attitude when dealing with guests.
• Select and setup rental equipment for guests, including, but not limited to:
• Fit correct size boots.
• Select appropriate size ski/snowboard and length.
• Adjust bindings.
• Ensure forms are correct.
• Instruct guest on use of equipment.
• Understand and utilize computerized rental system.
• Perform continual maintenance and upkeep of rental equipment including:
• Clean and repair boots.
• Inspect bindings.
• Repair and tune skis and snowboards.
• Repair pole baskets and grips.
• Perform mandatory, periodic ASTM inspection and testing of rental equipment.
• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including:
• Binding certifications.
• Binding adjustments.
• Forms, documentation and records ASTM binding testing.
• Post-accident reporting.
• Consistently following essential safety protocols.
• Know all products, services and prices offered in the rental/repair shop as well as being familiar with those of the resort.
• Foster an attitude of teamwork and cooperation within the rental/repair shop and the resort.
• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.
• Maintain neat, clean, and well organized shop.
• Perform other duties as assigned by the Ski Rental/Repair Shop Supervisors.

EDUCATION & EXPERIENCE REQUIREMENTS

EDUCATION: High School diploma or GED

EXPERIENCE: No seasonal experience necessary but strongly encouraged Previous Customer Service Experience Strongly encouraged

QUALIFICATIONS AND SKILLS

Basic computer functionality required

PHYSICAL DEMANDS AND WORKING CONDITIONS

OFFICE ENVIRONMENT

Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

MOUNTAIN ENVIRONMENT

The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc... The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common. Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment. Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

AN EQUAL OPPORTUNITY EMPLOYER

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 5 business days from the posting date listed above. This position is open and still accepting applications.

We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers... The opportunities for mountain adventure are endless, but we all share one common goal...to Venture Out!

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