Outdoor Adventure Core Guide - Winter Season

Alterra Mountain Company; Winter Park (CO); On-site; CAD 35,000 - 37,000; Full time

Benefits offered by this job

Free season pass to Winter Park Resort

Discounted friends & family tickets

Medical, dental, vision, life, paid p?

401(k) plan with company match

Mental health resources

Discounted equipment rentals & pro-dea

Onsite childcare availability

Food, beverage & retail discounts

Job summary

Alterra Mountain Company at Winter Park Resort seeks seasonal guides to lead guests on snowshoe, SnoGo, uphill, and night tours. You will assist with shop transactions, rentals, and retail sales while delivering a passionate mountain experience.

Ideal candidates have a high school diploma, 5 years skiing/riding experience at Winter Park or equivalent, and First Aid/CPR certification. The role involves outdoor work in varying conditions and a strong safety focus.

Qualifications

• First Aid and CPR certification required.
• Guest service oriented with a passion for mountain environments.
• Strong communication and teamwork skills are essential.

Responsibilities

• Ensure exceptional guest experience at Winter Park Resort.
• Guide guests on snowshoe, SnoGo, uphill, and some night tours.
• Follow all Outdoor Adventure and Winter Park Resort policies.
• Maintain safety and aim for a zero-incident record.
• Assist guests in store with payments, reservations, and rentals.

Skills

First Aid and CPR certified

Guest service

Strong communication skills

Team player

Organized and detail-oriented

Snowshoe/SnoGo/ski environment

Education

High school diploma or equivalent

Some college desired

Job description

Seasonal Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Position Summary

As part of the Outdoor Adventure team, you will play a key role in ensuring that every guest that visits Winter Park Resort has an excellent time and is excited to return. We hope the same will be true for our crew members as well. Your responsibilities include guiding guests on various daytime and evening experiences at Winter Park Resort such as:

• Nature and Summit snowshoe tours
• SnoGo ski bike tours (check it out here)
• Teching uphill ski & splitboard gear and leading tours
• Helping guests in the shop with sales and rentals - all while conveying your passion for the mountains and the resort to our guests

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Wage

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees.

Hourly pay range: $18.00 - $19.00

Essential Duties

• Responsible for the overall experience of Winter Park Guides guests, including on time meet up, friendly and knowledgeable service, excellent trail knowledge, and creating a fun atmosphere.
• Guide guests on snowshoe, SnoGo, uphill, and some night tours at Winter Park Resort.
• Follow all policies and procedures that are specific to the Outdoor Adventure Department, as well as Winter Park Resort policies and procedures.
• Ensure compliance with all laws and company policies with respect to workplace safety and work to achieve a zero-incident safety record.
• Understand the retail and booking process and assist guests within our store locations.
• Have a working knowledge of RTP and other booking systems.
• Responsible for accepting payments and making reservations for tours.
• Ability to sell retail and maintain a stocked inventory in a retail setting.
• Maintain a working knowledge of activities within the resort and surrounding community.
• Help curate adventure experiences for guests.
• Uphold a schedule of guiding and store hours.
• Will adhere to direct and strict compliance with all safety standards.
• Other responsibilities as assigned

Education & Experience Requirements

• Education: High school diploma (or equivalent) required. Some college desired.
• Experience: Five years’ experience skiing/riding at Winter Park Resort Guide experience or similar knowledge base.

Qualifications, Knowledge, Skill and Ability Requirements

• First Aid and CPR certified
• Guest service first Honest, and follows established policies and procedures
• Organized and attentive to detail
• Hard working, team player
• Strong communication skills
• Able to handle and manage confidential information
• Able to snowshoe, snogo, or ski in an outside, mountain environment for several hours

Physical Requirements & Working Conditions

• May be required to work evenings, weekends and holidays.
• Office Environment: Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time in extreme environmental conditions.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Mountain Environment: The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc... The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common. Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Winter Park Resort is an equal opportunity employer.

Application Deadline

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications. We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common goal….to Venture Out!

E-Verify Participation Right to Work