Rental Assistant Manager

powdr; Truckee (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Company 401K match

Paid time off

Health, Dental, Vision

Discounts on apparel and equipment

Complimentary POWDR resorts access

Full access to facilities

Fun, progression-oriented culture

Job summary

Woodward Tahoe in the Sierra Nevada mountains seeks a Rental Services Assistant Manager to support the Boreal Ridge Corporation rental and demo shops, ensuring exceptional guest experiences and efficient operations.

You will lead a team, hire and train staff, and help drive revenue through pricing, process improvements, and performance tracking, all while upholding the company values in a fast-paced, multi-location environment.

Qualifications

• 2-5 years of supervisory experience.
• Experience supervising 10+ employees preferred.
• Ability to multitask with strong attention to detail.
• Ability to work effectively in a fast-paced and potentially high-pressure environment.
• Ability to motivate, coach, develop, and lead team members.
• Strong business planning and measurement skills.
• Microsoft Office and Office 365 proficiency.
• RTP/Intouch or equivalent rental POS experience is a plus.

Responsibilities

• Assist the Rental Services Manager with the overall operation and quality control of the rental and demo shops.
• Assist with hiring, training, developing, and overseeing Rental Services team members.
• Lead by example with honesty, integrity, and a commitment to the company's core values.
• Ensure established policies, procedures, systems, processes, and service standards are followed.
• Support the development and implementation of annual revenue center plans and strategies.
• Contribute to revenue growth through pricing, sales, process improvement, and performance tracking.
• Assist with managing daily operations for a department that operates 7 days a week during peak seasons.
• Sell, fulfill, and assist guests with rentals of ski, snowboard, mountain bike, and other action sports equipment.
• Step into sales or technical roles within the shop when there is a staffing need or absence.

Skills

Supervisory experience

Team leadership

Customer service

Office 365 proficiency

Tools

RTP/Intouch POS

Job description

Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

The Rental Services Assistant Manager is a key member of the Boreal Ridge Corporation team and plays an integral role in the development and operation of the Rental Services department. This position supports the Rental Services Manager in overseeing the rental shop and demo shop, ensuring efficient operations, exceptional guest experiences, and a high level of team member performance.

We're looking for a hands-on, team-oriented leader who is passionate about action sports, team development, and delivering an exceptional guest experience. The ideal candidate is organized, innovative, adaptable, and comfortable working in a fast-paced environment while leading by example.

What's in it for you?

• $22 - $24 per hour.
• Company Matched 401K.
• Paid time off.
• Health, Dental, and Vision plans.
• A work culture based on fun and progression.
• Full access to our world-class facilities.
• Retail discounts on apparel and equipment.
• Complimentary access to most POWDR-owned resorts.
• Enough free time to enjoy the Woodward lifestyle!
• The position is expected to work 10 months of the year, with the specific schedule based on seasonal and operational needs.

Essential Duties & Responsibilities:

• Assist the Rental Services Manager with the overall operation and quality control of the rental and demo shops.
• Assist with hiring, training, developing, and overseeing Rental Services team members.
• Lead by example with honesty, integrity, and a commitment to the company's core values.
• Ensure established policies, procedures, systems, processes, and service standards are followed.
• Support the development and implementation of annual revenue center plans and strategies.
• Contribute to revenue growth through pricing, sales, process improvement, and performance tracking.
• Assist with managing daily operations for a department that operates 7 days a week during peak seasons.
• Sell, fulfill, and assist guests with rentals of ski, snowboard, mountain bike, and other action sports equipment.
• Step into sales or technical roles within the shop when there is a staffing need or absence.

Basic Requirements:

• 2-5 years of supervisory experience.
• Experience supervising 10+ employees preferred.
• Ability to multitask while maintaining strong attention to detail.
• Ability to work effectively in a fast-paced and potentially high-pressure environment.
• Ability to motivate, coach, develop, and lead team members.
• Strong business planning and measurement skills.
• Microsoft Office and Office 365 proficiency.
• RTP/Intouch or equivalent rental POS experience is a plus.

Physical Capabilities:

• This position requires both indoor and outdoor work.
• May require off-site travel, including travel between Boreal Ridge Corporation locations.
• Must be able to lift up to 50 lbs. and carry 50 yards.
• Must be able to visually review written documents and observe coworkers on a regular basis.

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.