Renewals Specialist

smartbear; Somerville (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

SmartBear, headquartered in Somerville, MA, is hiring a Renewals Specialist to build enduring relationships with customers, acting as their trusted advisor and driving retention for SmartBear products. In this role you will engage customers to maximize license utilization, onboard successfully, and identify upsell opportunities across our software portfolio, contributing to growth.

The ideal candidate has 1–2 years in a customer-facing role with strong communication and analytical skills, and a

Qualifications

• 1–2 years of experience in a customer facing role.
• Bachelor's degree or equivalent experience.
• Sales, account management or customer success experience, especially in software, a plus.
• Strong customer-focus and service orientated.
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
• Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels.
• Ability to accomplish results working through others.
• Hands on, individual contributor and collaborative team player.
• Excellent written and oral communication skills, including presentation skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success

Skills

Customer-facing experience

Bachelor's degree

Sales / account management experience

Communication skills

Interpersonal skills

Analytical thinking

Team collaboration

Problem-solving

Presentation skills

Remote/onsite consulting

Education

Bachelor's degree or equivalent experience

Job description

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success

Requirements

• 1-2 years of experience in a customer facing role
• Bachelor's degree or equivalent experience
• Sales, account management or customer success experience, especially in software, a plus
• Strong customer-focus and service orientated
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem-solving abilities

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us.
• We think about our team holistically - the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.

SmartBear is headquartered in Somerville, MA with offices across the world including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.

We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any ot