Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear; Somerville (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Celebration of team culture

Flexible vacation policy

Job summary

A leading software solutions company in Somerville, Massachusetts is seeking a Renewals Specialist to build and maintain customer relationships, driving retention and loyalty for their software products. Ideal candidates will have 1-2 years in a customer-facing role, a bachelor's degree, and strong interpersonal skills. This position promises a dynamic work environment with career growth opportunities and a focus on ethical practices and social responsibility.

Qualifications

• 1-2 years of experience in a customer facing role.
• Sales, account management or customer success experience, especially in software, a plus.
• Ability to consult with customers remotely or onsite.

Responsibilities

• Engage with customers to align goals with our solutions.
• Drive customer use and adoption of software.
• Expand customer accounts by identifying needs and selling additional products.

Skills

Customer focus

Interpersonal skills

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Accepting Applications for Future Opportunities - Renewals Specialist

Somerville, Massachusetts, United States

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award‑winning and industry‑favorite tools—TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr—are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations, including world‑renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

• Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
• Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
• Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Requirements

• 1-2 years of experience in a customer facing role
• Bachelor’s degree or equivalent experience
• Sales, account management or customer success experience, especially in software, a plus
• Strong customer‑focus and service orientate
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
• Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
• Ability to accomplish results working through others
• Hands on, individual contributor and collaborative team player
• Excellent written and oral communication skills, including presentation skills
• Strong analytical and problem‑solving abilities

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off .
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology‑driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Estimated Annual Cash Compensation (Base + On‑Target Commission):

$80,000 - $85,000 USD

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