Renewals Specialist

Partech; Portland (OR); On-site; USD 70,000 - 110,000; Full time

Job summary

OpenSesame is seeking a Renewals Specialist to partner with Customer Success to drive renewal and expansion efforts across SMB, mid-market, and enterprise customers. You will craft pricing, prepare quotes and Sales Orders, and manage negotiations to demonstrate the value delivered.

In this role, you will coordinate with Sales, Finance, and Legal to ensure timely renewals, contribute to upsell opportunities, and support RFP responses within our renewals process.

Qualifications

• Proven procurement, vendor management, account management, or sales professional with strong negotiation skills.

Responsibilities

• Own and drive the renewals lifecycle from pricing to closing opportunities.
• Develop pricing strategies and craft proposals, generate quotes, and send Sales Orders.
• Lead negotiations with procurement and enterprise teams; complete RFPs with CSMs.

Skills

Negotiation

Procurement

Vendor management

Account management

Sales

Tools

CPQ

SFDC

Job description

About OpenSesame

OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services - embedded into existing learning, HR, and work systems - to help organizations expand their human+AI potential and thrive through change.

Learn more: www.opensesame.com/about

About the Team

Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs.

Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction.

About the Job

As a Renewals Specialist, you’ll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you’ll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs.

We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process.

In Your First 30 Days

• Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey.
• Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal.
• Become proficient in CPQ/SFDC and the systems that support the renewals process.
• Generate quotes and Sales Orders and begin closing opportunities with guidance.
• Confidently articulate the value of OpenSesame products and services during internal and customer conversations.

In Your First 60 Days

• Actively engage with customers and internal stakeholders to manage assigned renewals.
• Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals.
• Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification.
• Complete RFPs in our internal tool in partnership with CSMs.
• Forecast and begin closing upcoming renewals while identifying early upsell opportunities.

In 90 days

• Fully own the renewals and upsell lifecycle—from outreach to negotiation to close for SMB and mid-market customers.
• Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities.
• Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting.
• Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy.

In 120 days

• Take over full management of enterprise renewals.
• Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes.
• Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis.
• Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth.

We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.

Although it should go without saying (but it doesn’t), OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity.

We use AI. For real. Every team at OpenSesame works with AI tools daily, not as a buzzword, but as practice. You'll build fluency that most companies are still talking about adopting, with hands-on training and clear guardrails to experiment responsibly. AI amplifies your creativity and judgment. It doesn't replace them. The skills you build here travel with you.

Location

This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.

Performance Driven

We're looking for self-starters with a track record of delivering excellent results, but