Renewals Specialist

RLDatix Career Center; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

RLDatix is seeking a US-based Renewals Specialist to join our Customer Success team. You will manage the end-to-end renewal lifecycle for assigned accounts, driving retention and customer satisfaction while supporting recurring revenue.

This role offers remote or hybrid work options and opportunities to collaborate with Sales, Finance and Legal; you’ll monitor renewal forecasts, assess account health, and help optimize renewal playbooks in a fast-growing SaaS environment.

Qualifications

• Experience in customer success or SaaS renewals
• Ability to thrive in ambiguity in a fast-changing environment
• Proven ability to learn new systems quickly
• Familiarity with contracts and basic legal language
• Desire to help build a new renewal function

Responsibilities

• Manage contract renewals for assigned accounts to maximize retention and preserve revenue
• Oversee renewal pipeline and forecasting to provide accurate revenue projections
• Collaborate with Customer Success, Sales, Finance and Legal to optimize renewal strategy
• Assess account health and renewal risk to deploy retention strategies
• Track and report renewal performance metrics to identify trends and improve outcomes

Skills

Customer success

SaaS renewals

Account health

Cross-functional collaboration

Job description

Renewals Specialist | Customer Success | United States | Remote or Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a US-based Renewals Specialist to join our Customer Success team, so that we can drive a seamless, consistent renewal experience that maximizes retention and customer satisfaction. The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue, strengthen client relationships, and contribute to the mission of safer healthcare through long-term customer partnerships.

This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming.

How You’ll Spend Your Time

• Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue
• Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures
• Collaborate with internal teams (Customer Success, Sales, Finance, Legal) to optimize playbooks, governance, and renewal strategy
• Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction
• Track and report on renewal performance metrics to identify trends and continuously improve outcomes

What Kind of Things We’re Most Interested in You Having

• Previous experience in customer success or SaaS renewals, ideally within a growing organization (experience with acquisitions is a plus)
• Ability to thrive in ambiguity and navigate gray areas in a fast-changing, dynamic environment
• Proven success quickly learning new systems and processes and adapting to change
• Familiarity with contracts, terms, and basic legal language is ideal
• Sincere interest in joining a new team and function within our organization that is actively being built and shaped
• A knack for working collaboratively across teams within a fast-paced, customer-focused environment

We are open to remote or hybrid candidates for this role. If you are located within a 1-hour drive of one of our offices (Chicago, IL; Carmel, IN; Toronto, ON; Charleston, SC; Lehi, UT), you would be considered a hybrid employee. We ask that our hybrid employees work in office approximately 50% of the month.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.